Quality Advisor

About ProCare

ProCare is New Zealand's largest and most diverse network of healthcare professionals, with a local and personal approach to delivering world-leading health services. Our network includes more than 140 general practices across the wider Auckland region and has more than 680,000 enrolled patients, within which is the largest Māori enrolled population in Auckland and the largest Pacific and Asian enrolled populations in the country.

We play an integral role in shaping NZ's overall health landscape and pride ourselves on being a progressive and innovative provider of crucial services that enable our general practice teams to thrive.

The opportunity

As our Group continues to diversify, this newly created role will play an important part in strengthening and embedding quality across the organisation. Working across multiple business units, you'll help ensure our quality systems, policies, procedures and improvement methods are practical, accessible and consistently applied.

Turning quality insights into action, you'll help strengthen organisational learning and support compliance with legislative, contractual, accreditation and organisational requirements. This visible, Group-wide role offers the opportunity to influence meaningful improvements and contribute to safer, more effective and equitable outcomes for the communities we serve.

What You'll Do

• Provide trusted advice and coaching on quality improvement methods and support quality improvement initiatives from planning through to implementation and review
• Help maintain fit-for-purpose policies and procedures required to meet compliance and regulatory standards
• Participate as an assessor in quality programme assessments e.g. Foundation Standard
• Support organisational quality audits, accreditation activity and the management of risk, incidents and complaints
• Analyse information, identify trends and communicate insights that support decision-making
• Facilitate learning and share effective approaches across the Group
  
  

We're looking for someone who can roll up their sleeves, contribute across a range of initiatives, and is excited by the opportunity to broaden their capability and influence as the role evolves. Joining our well-established Quality team, this position offers genuine scope to help shape the quality function while developing your own professional practice and career.

About You

You are a pragmatic and collaborative quality professional who can manage multiple workstreams, build trusted relationships and translate requirements into clear action. You enjoy working with people, influencing practical improvements and balancing the detail with the bigger picture.

To Succeed In This Role, You Will Also Bring

• 3 years' (minimum) experience in a quality advisor or compliance role, or equivalent relevant capability
• Experience in primary care or another health-related environment essential
• Experience as an assessor in the RNZCGP Quality Programmes i.e. Foundation Standard and Cornerstone
• A strong understanding of quality improvement methods and systems
• Experience supporting organisational audit and accreditation processes,
• Experience in managing risk; health and safety and/or adverse event incidents; and complaint management
• Strong stakeholder engagement, communication and facilitation skills
• Sound analytical, reporting and problem-solving capability
• Effective project management and organisational skills
• An understanding of Te Tiriti o Waitangi, health equity and culturally responsive practice
  
  

What we offer

• A competitive salary and benefits package
• Comprehensive health insurance
• Access to retail discounts and wellbeing benefits, including a free annual flu vaccine
• A collaborative, supportive workplace culture where contribution is valued
• Support for professional development and ongoing career growth
• Hybrid working arrangements (flex between office and home)
• Modern offices in Parnell
  
  

This is a rare opportunity to work across the breadth of the ProCare Group, partnering with leaders, teams and general practices to support continuous improvement and quality outcomes. You'll have the opportunity to influence how quality is embedded across a complex and evolving healthcare organisation.

How To Apply

If you enjoy turning quality improvement into practical action and want to contribute to better outcomes for practices and communities, we'd love to hear from you. Apply now, or contact careers@procare.co.nz for more information or a confidential, no-obligation conversation.

Applicants must be legally entitled to work in New Zealand.