Quality Assurance & Improvement Specialist

Apply Job Type Full-time Description EMMA L. BOWEN COMMUNITY SERVICE CENTER Also known as UPPER MANHATTAN MENTAL HEALTH CENTER, INC. The Emma L. Bowen Community Service Center is seeking a Quality Assurance & Improvement Specialist to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients. For over 45 forty-five years, our organization has provided mental health and holistic services in northern Manhattan for families, children, adolescents, and other adults including the elderly in a supportive and caring environment. We also have an out-patient and residential substance abuse program as well as a Therapeutic Preschool for 3-5 year olds. Upper Manhattan Mental Health Center is a Certified National Health Service Corps (NHSC) site. For additional information about our organization and programs, please visit us on our website at www.bowencsc.org . JOB DESCRIPTION Job Title: Quality Assurance & Improvement Specialist Location: Emma L. Bowen CSC, 520 West 135th St., New York, NY 10031 Hours: Full-time - Hybrid, subjected to change Union: Union Essential Duties and Responsibilities: Review client medical records to identify documentation errors, omissions, and compliance concerns. Evaluate the quality, accuracy, and completeness of staff documentation in accordance with agency and regulatory standards. Ensure that identified deficiencies are corrected within established timeframes. Prepare and submit daily deficit reports for assigned programs. Conduct timely follow-up on previously submitted reports to ensure resolution of outstanding issues. Communicate and disseminate relevant findings to assigned programs and stakeholders across the organization. Participate in staff meetings, agency meetings, and weekly supervision sessions. Attend and actively engage in required training and professional development opportunities. Utilize electronic health record (EHR) systems and other relevant software efficiently and accurately. Provide coverage for chart reviews and deficit reporting for other programs in the absence of assigned staff. Perform additional duties as assigned by the CCBHC Project Manager/Supervisor. Requirements Education and/or Work Experience Requirements Bachelor’s Degree (Preferred) in a related field or equivalent combination of education and certification. Minimum of 2–3 years of experience in mental health quality improvement and quality assurance, including supervisory experience. Strong knowledge of mental health treatment modalities and required documentation. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Demonstrated organizational and administrative skills, with strong attention to detail and the ability to manage multiple priorities. Proficiency in electronic health record (EHR) systems and other relevant software applications.