Quality Assurance Manager

Company Description YooKatale is a mobile food market that enables selling, buying, and advertising food products and services across Uganda. The company serves both home and commercial clients, with a mission to make food accessible everywhere and a vision to connect people and communities to healthy food anywhere. YooKatale’s culture is customer-centric, prioritizing customer needs first, employee well-being second, and stakeholder interests third. As a hybrid organization, YooKatale combines physical and digital technology solutions to address everyday societal challenges and drive impact in local communities.

Role Description The Quality Assurance Manager is a full-time role based in Kampala with a hybrid work arrangement, allowing some work from home. This role oversees quality standards across YooKatale’s mobile platform, food marketplace operations, and related services to ensure a consistent, reliable, and safe user experience. Day-to-day responsibilities include designing and implementing QA processes, developing and executing test plans, reviewing product and process quality metrics, and coordinating with product, engineering, and operations teams to resolve issues. The Quality Assurance Manager will document defects, lead root cause analysis, and drive continuous improvement initiatives to enhance service reliability, customer satisfaction, and compliance with relevant regulations. The role also involves mentoring QA staff, establishing best practices, and collaborating with cross-functional stakeholders to align quality objectives with business goals.

Qualifications

• Experience in quality management, including development and implementation of QA frameworks, policies, and procedures.
• Strong skills in test planning, test case design, and execution across functional, regression, and user acceptance testing.
• Ability to analyze data and metrics to identify trends, measure performance, and drive continuous improvement initiatives.
• Familiarity with digital platforms or mobile applications, preferably in e-commerce, food delivery, or marketplace environments.
• Proficiency with QA tools and documentation practices, including issue tracking, test reporting, and process mapping.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to work across technical and non-technical teams.
• Strong organizational and problem-solving skills, with attention to detail and a proactive approach to identifying and mitigating risks.
• Bachelor’s degree in Quality Management, Engineering, Computer Science, Food Science, Business, or a related field; relevant certifications (e.g., ISO, Six Sigma) are an advantage.
• Experience in food systems, supply chain, or service operations in East Africa or similar markets is a plus.
• Commitment to YooKatale’s values, including customer focus, respect, authenticity, curiosity, and persistence.