Quality Assurance Officer

Job Title: Quality Assurance Officer

Department: SFJ Awards - Quality & Compliance

Location: Sheffield office with Hybrid working available

Pay Scale: £33,123 per annum

Contract: Permanent

Hours: Full Time (37.5 hours per week)

SFJ Awards

SFJ Awards are a regulated Awarding Organisation, delivering high-quality qualifications, and custom certification for learners through Approved Centres in England, Wales, Northern Ireland, and Scotland. We are also an Apprenticeship Assessment Organisation approved by the Department for Education to deliver EPA to apprentices for a growing number of apprenticeship standards in England. SFJ Awards is part of the Workforce Development Trust group.

The Workforce Development Trust

The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our collective of five brands; Skills for Health, Skills for Justice, SFJ Awards, People 1st International and ICQ Awards, which deliver specialist, targeted skills interventions to support a variety of frontline public services.

Job summary

SFJ Awards provides a range of Awarding Organisation and assurance functions, including regulated qualifications and apprenticeship assessment. The team of Quality Assurance Officers ensure the day-to-day operation of assessment and quality assurance relating to apprenticeship assessments, qualifications and non-regulated provision.

They will ensure the risk-based approach for the monitoring of qualification and apprenticeship assessments, in line with SFJ Awards requirements. The post holder will maintain effective relationships with Centres, Associates and other internal teams to ensure the smooth operation of the Quality Assurance function and to ensure good customer service.

Key responsibilities

Reporting to the SFJ Awards Quality Assurance Manager, the post holder’s key responsibilities will include:

• Daily co-ordination of resources to ensure the efficient handling of quality and compliance across apprenticeship assessment, qualifications and nonregulated provision.

• Meeting deadlines in line with agreed ways of working.

• Assigning, monitoring and performance managing the work of Associates.

• Supporting the recruitment and onboarding of Associates as required.

• Maintaining up to date CPD records and conflict of interest records for associates.

• Ensuring apprenticeship assessments take place in line with SFJ Awards policies and procedures.

• Ensuring the quality assurance of qualification Centres, in line with SFJ Awards published Centre Assessment Standards Scrutiny (‘CASS’) approach.

• Processing Centre and Qualification approval applications.

• Ensuring the on-going quality assurance / monitoring of approved Centres.

• Ensuring apprenticeship assessments and qualifications are delivered and assessed in line with regulatory requirements.

• Acting on concerns with delivery and assessment, including the investigation of potential malpractice.

• Monitor the completion of action plans given to SFJ Awards Centres.

• Sampling reports from Associates to ensure compliance with SFJ Awards expectations.

• Support with the management of incidents, issues, (appeals and complaints, as well as Reasonable Adjustment and Special Consideration requests in line with published policies and procedures, providing solutions to mitigate risks and escalating where required).

• Supporting the Quality Manager to facilitate regular standardisation events.

• Supporting the accurate and timely production of Thematic Reviews and any other requests by the regulator.

• Supporting the agreed risk management approach for the organisation, including risk in relation to the monitoring of qualification and apprenticeship assessments.

• The preparation and production of relevant papers for Quality Forum and Quality and Standards Committee, in partnership with SFJ Awards Management Teams.

• Liaising with customers in a professional manner to support effective quality assurance, which is carried out in line with SFJ Awards requirements.

• Ensuring high levels of customer service and satisfaction in the delivery of SFJ Awards quality improvement and assurance services.

• Supporting the accurate, reliable, consistent, and timely transfer of data to Regulatory bodies to the ISO 27001 standard.

• Any other task as required by the business to ensure smooth operation and high customer service.

Please download full JD here and our job pack here

This job requires some days in the office. Please consider if you are willing to relocate before applying.

Please include your CV, and cover letter outlining your suitability for the role.

This role is subject to a criminal record check via the Disclosure and Barring Service.

Please only apply if you currently have a valid right to work in the UK.

Only shortlisted candidates will be contacted.

Closing date: Tuesday 27th October 2026