Quality Assurance Program Lead (training/development) - Remote

Posting Date

10/13/2026
5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America

Position Summary

We are seeking a dynamic Enablement Program Lead who advances learning effectiveness, quality, and business outcomes across the Insurance Management Team by connecting insights from Learning and Development, Quality, and Operations. This role supports ~350 teammates through their work by analyzing performance and learning data, strengthening quality governance, supporting evaluator consistency, improving Quality Assurance resources, and developing innovative solutions that turn insights into action.

The Enablement Program Lead works closely with training and development Program Leads, operational partners, evaluators, and other stakeholders to identify improvement opportunities and implement solutions that strengthen teammate performance, program effectiveness, and operational efficiency.

• Open to remote candidates

• Call center, Customer Service QA preferred
• Travel 1-2x year to Denver, CO is required

Essential Duties and Responsibilities

Learning Effectiveness and Continuous Improvement

• Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities.
• Translate data and findings into clear, actionable recommendations for learning programs, tools, resources, and operational support.
• Partner with Program Leads to design and implement solutions that improve learning outcomes, teammate performance, and overall program effectiveness.
• Establish and maintain a feedback loop among Learning and Development, Quality, and Operations.
• Monitor the impact of implemented solutions and recommend adjustments based on results.

Quality Assurance Governance and Calibration

• Develop, document, and maintain quality standards, evaluation criteria, and supporting governance processes.
• Coordinate and facilitate evaluator calibration activities to promote alignment, consistency, and reliable application of quality standards.
• Create resources and guidance that help evaluators understand and consistently apply evaluation expectations.
• Partner with stakeholders to identify opportunities to strengthen quality processes, measurement practices, and evaluator support.

Quality Assurance (PIE) Enablement and Learning Resources

• Develop and maintain job aids, reference materials, and support resources for evaluators and teammates using PIE.
• Promote effective adoption and use of PIE through clear guidance, accessible resources, and ongoing enablement.
• Gather stakeholder feedback and performance insights to continuously improve PIE tools, resources, and support materials.
• Ensure PIE-related learning resources are accurate, practical, and aligned with current quality and operational needs.

Learning Innovation and AI Solutions

• Design, develop, and manage AI-powered PIE agents and learning support tools.
• Identify opportunities to use AI, technology, and automation to improve learning effectiveness and operational efficiency.
• Coordinate the development, testing, implementation, and ongoing improvement of technology-enabled learning solutions.
• Partner with stakeholders to ensure tools address defined business and learning needs.
• Evaluate tool effectiveness and use findings to guide future enhancements.

Knowledge Management

• Maintain organized, accurate, and current learning and quality resources.
• Review existing resources to identify outdated, duplicate, missing, or difficult-to-access content.
• Coordinate updates with subject matter experts and other content owners.
• Support consistent organization and accessibility of materials so teammates and evaluators can efficiently locate trusted information.

Required Competencies

• Critical thinking: Connects information from multiple sources, identifies patterns, and recommends practical next steps.
• Data analysis: Interprets moderately complex learning, assessment, quality, and operational data and converts findings into actionable insights.
• Program and project management: Organizes cross-functional work, develops roadmaps, manages priorities, and drives initiatives through implementation.
• Learning effectiveness: Applies adult learning principles and measurement practices to improve learning programs and outcomes.
• Quality assurance: Understands quality standards, evaluation practices, governance, and calibration.
• AI and technology fluency: Uses AI and emerging technology to improve processes, learning experiences, tools, and outcomes.
• Continuous improvement: Identifies opportunities, tests solutions, evaluates impact, and adjusts approaches based on results.
• Stakeholder partnership: Builds productive relationships across Learning and Development, Quality, Operations, and subject matter expert groups.
• Communication: Communicates complex information clearly to diverse audiences through written materials, presentations, facilitation, and resource development.
• Adaptability: Responds effectively to changing priorities, emerging business needs, and evolving technology.
• Organization and attention to detail: Maintains accurate standards, documentation, resources, and project information.
• WE CARE behaviors: Consistently demonstrates the organization’s expected values and behaviors.

Minimum Qualifications

• Experience supporting learning and development, quality assurance, program management, operational improvement, or a related function.
• Experience applying adult learning principles, particularly in evaluating learning outcomes or program effectiveness.
• Experience analyzing data and communicating findings to stakeholders.
• Experience coordinating projects or programs involving multiple stakeholders.
• Experience developing roadmaps and moving initiatives from planning through execution.
• Strong written, verbal, and facilitation skills.

Preferred Qualifications

• Experience with quality assurance governance, evaluation criteria, or evaluator calibration.
• Experience developing learning resources, job aids, or performance-support tools.
• Experience using AI, automation, or other technology to improve processes and outcomes.
• Experience supporting knowledge management or maintaining shared learning repositories.
• Familiarity with PIE or similar performance-insight and quality platforms.
• Experience working across Learning and Development, Quality, and Operations.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $24.00 - $36.50 per hour.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour
Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

About Us

DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.

To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.

DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.