Quality Assurance Specialist

Company Description The SM Records Ltd is a global music distribution and digital rights management company that supports artists, record labels, and content creators in expanding their reach while maintaining control over their intellectual property. The company provides reliable distribution, rights management, content monetization, and strategic digital solutions across major digital streaming platforms. Its services include global music distribution, YouTube Content ID and rights management, digital rights protection, artist and label services, catalog management, royalty reporting, and analytics. The SM Records is committed to transparency, innovation, and long-term partnerships, helping partners protect their content and build sustainable revenue in the global music industry.

Role Description The Quality Assurance Specialist is a full-time, hybrid role based in Seoul, South Korea, with some flexibility for work from home. This role is responsible for developing and maintaining quality standards and procedures for digital music distribution, rights management workflows, and content operations. Day-to-day tasks include reviewing processes for compliance with internal quality policies, conducting quality checks on catalogs, metadata, and royalty reporting, and identifying areas for improvement. The specialist will perform internal quality audits, document findings, collaborate with cross-functional teams to implement corrective and preventive actions, and monitor key quality metrics. The role also involves supporting continuous improvement initiatives, ensuring consistent service delivery, and contributing to the refinement of quality documentation and training materials.

Qualifications

• Candidates should possess skills in Quality Assurance and Quality Control to ensure consistent standards across distribution, rights management, and content operations.
• Candidates should possess skills in Quality Management to design, implement, and maintain effective quality frameworks and documentation.
• Candidates should possess skills in Quality Auditing to plan and conduct internal audits, report findings, and follow up on corrective actions.
• Candidates should possess familiarity with Good Manufacturing Practice (GMP) or comparable industry standards, and be able to apply structured quality principles to digital workflows.
• Strong analytical and problem-solving skills, with attention to detail and accuracy in reviewing data and processes.
• Experience in digital media, music distribution, or technology services is beneficial.
• Effective communication and collaboration skills, with the ability to work in cross-functional and multicultural teams.
• Relevant bachelor’s degree (e.g., Quality Management, Business, Information Systems, or related field) or equivalent practical experience.