Quality Assurance Specialist II

Yamaha Motor Finance Corporation, U.S.A. (YMFUS) is pleased to offer the following Quality Assurance hybrid opportunity in Kennesaw, GA . YMFUS extends credit primarily to motorsports and marine enthusiasts and owners of Yamaha products.

What makes us a great place to work?

• Our Georgia Team cares and supports the team while also challenging them to develop their critical skills. Movement creates opportunity and opportunity is your chance to shine.
• Managers and staff trust and respect each other as both have commitments to personal and company success. It’s circular, when the company wins you win, and vice versa.
• Yamaha tries to meet its employees’ financial, mental and emotional needs. Yamaha offers 4-days onsite and 1-day remote. Yamaha offers a strong benefit package to accommodate your lifestyle. Onsite days encourages engagement, growth, structure and communication at all levels – staff to management; work hours are flexible.

And finally…

• Yamaha embodies “KANDO.” In essence, our products create experiences to last a lifetime for our thousands of customers.

Yamaha Motor Finance Corporation, U.S.A. (YMFUS) is seeking a Quality Assurance Specialist II to support the integrity and quality of our retail servicing operations. This role performs quality reviews, call monitoring, policy and procedural audits, complaint management, and vendor oversight activities to help ensure compliance with company standards, customer expectations, and applicable regulatory requirements. The position also analyzes operational performance data and provides actionable insights that promote continuous improvement across servicing operations.

What You'll Do

• Conduct quality reviews, call monitoring activities, and policy and procedural audits of internal and third-party servicing operations.
• Prepare detailed audit recaps including findings, trend analysis, root causes, and training recommendations.
• Gather, organize, and maintain documentation supporting state examinations, JSOX reviews, and other internal and external audit requests.
• Partner with Compliance to research and respond to regulatory complaints, including Consumer Financial Protection Bureau (CFPB) and Better Business Bureau (BBB) inquiries.
• Track complaints requiring corrective action and ensure timely and complete resolution.
• Monitor and analyze daily and month-over-month quality and complaint metrics.
• Prepare reports and presentations for business reviews highlighting performance trends, recurring issues, risks, and process improvement opportunities.
• Research unidentified customer, vendor, and dealer payments and coordinate with servicing vendors to ensure accurate posting.
• Exercise independent judgment when working with vendors, dealers, and internal and external business partners.
• Make decisions regarding review findings, complaint resolution, and escalation activities within established policies, procedures, and regulatory guidelines.
• Identify emerging performance trends and operational risks and escalate findings with recommended corrective actions.
• Support additional projects and responsibilities as assigned.

What You'll Bring

• Bachelor’s degree or an equivalent combination of education and experience.
• Experience using Microsoft Office applications, including Excel for data analysis and reporting, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Strong analytical, research, and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to analyze operational data, identify trends, and present findings clearly and concisely.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience in quality assurance, collections, call monitoring, or servicing operations within a financial services environment.
• Experience analyzing operational performance metrics and preparing business review presentations.
• Working knowledge of consumer lending and servicing regulations.
• Experience conducting quality reviews, audits, or compliance monitoring activities.
• Experience overseeing or evaluating third-party vendor performance.
• Familiarity with complaint management and corrective action tracking processes.

Don't Meet Every Requirement?

At Yamaha Motor Finance Corporation, USA, we are committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

What's In It For You:

• 401(k) and Profit Sharing
• Fertility Benefits
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Yamaha Motor Finance Corporation, USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.