Quality Control Analyst

Join Zepz: Breaking Down Borders, Together Our Meaningful Mission At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections. Who You'll Be Joining We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk. Our Core Commitments — What We Live By Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact: Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other. Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering. Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve. Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel. About the role and team As a Quality Control (QC) Analyst, you will play a vital role in ensuring that our operational compliance teams are executing controls with precision. You will be responsible for reviewing, auditing, and grading compliance files (such as AML alerts, Sanctions screenings, and Know Your Customer/KYC onboardings) to ensure strict adherence to US federal and state regulations (e.g. FinCEN, BSA, OFAC) as well as internal global policies. What you bring to the table Several years of experience in financial services compliance, specifically within FinTech, Peer-to-Peer (P2P) payments, digital banking, or MSBs (Money Services Businesses). Strong operational knowledge of AML/CFT regulations, KYC/KYB practices, transaction monitoring, and OFAC/Sanctions filtering. Exceptional analytical and problem-solving skills with the ability to identify subtle patterns of risk or non-compliance within complex data sets. Excellent written and verbal communication skills, with a proven ability to deliver objective-driven feedback to diverse, cross-functional teams. Proficient with specialised AML monitoring systems, case management tools. CAMS (Certified Anti-Money Laundering Specialist) or CRCM (Certified Regulatory Compliance Manager) designations are highly regarded. What you will focus on Conduct regular, systematic quality control reviews on sample cases processed by second-line compliance teams (including KYC, Transaction Monitoring, Sanctions/PEP screening, and Enhanced Due Diligence). Ensure all reviewed processes comply with US regulatory standards (BSA, USA PATRIOT Act, OFAC sanctions regulations) and state-specific Money Transmitter Licenses (MTLs). Identify procedural deviations, systematic errors, or gaps in operational processes. Perform root cause analyses to determine why errors occurred. Draft clear, objective, and constructive feedback loops for operations teams. Collaborate with team leads and trainers to develop remediation plans and training materials based on QC trends. Maintain accurate QC logs, scorecards, and metrics. Assist in compiling weekly and monthly compliance quality dashboards for senior management and regulatory reporting. Continuously evaluate current QC methodologies and internal compliance policies, proposing improvements to increase efficiency and mitigate risk exposure. AI Literacy & Tools As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for: A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications. Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to. Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it. Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance. Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team. If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world. Ready to Apply? Let’s Go.