Quality Control Analyst II

Date: May 16, 2026 Location: Requisition ID: 19590 Description: About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. Job Summary Review Mortgage loan files to ensure accuracy of information and verify the presence of all required documents. Documents may include credit, title, appraisals, credit documents, property valuation, loan-to-value ratios, and debt carried. Manual Frontline Underwriting experience is required to perform this job. Qualifications: College Degree or equivalent work-related experience, and High School Diploma or equivalency required At least 3 years of recent experience in conventional and government underwriting and Quality Assurance/Quality Control function in the mortgage banking industry Experience in quality assurance services in a multiple client environment a plus A strong working knowledge of calculating and verifying income & assets, and evaluating credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation In depth working knowledge of AUS systems, including Loan Prospector and Desktop Underwriter Must have manual underwriting experience, as well as automated Must have held previous signing authority At least an Intermediate level user of Microsoft Office Suite, with an emphasis on Word and Excel Strong written communication skills Ability to handle multiple tasks and prioritize workloads Knowledge of all conventional and government underwriting guidelines for agencies Essential Duties and Responsibilities: Audit a minimum of 8 files per day relating to credit, collateral, and capacity AND maintain a 98% rate of accuracy Analyze calculations and verifications of income & assets, and evaluations of credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation Enter review results into company’s proprietary software Stay current on all agency, state and federal guidelines, and participate in on-going training as industry evolves Review internal audit results, and discuss feedback with team lead/manager for response Work well with others including mentoring new hires or junior level analysts as needed Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks Be flexible in the work environment Conduct all activities and interactions in a professional manner Complete company/client introductory training during orientation period Adhere to the company’s policy and procedures. Other duties as assigned by manager Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.