Quality Control Specialist

Yango Group is looking for a Quality Control Specialist to help maintain high‑quality support for our ride‑hailing service. This role involves reviewing customer support interactions, providing feedback to agents, and helping ensure every user feels heard and valued. This is a remote position for candidates based in Ethiopia.

Yango Group is a tech company that transforms globally sourced technologies into everyday services for local enrichment. With an unwavering commitment to innovation, we reshape and enhance leading cutting-edge technologies from around the world into seamlessly integrated daily services for diverse regions. Our mission is to bridge the gap between leading world innovations and local communities, fostering connections and enhancing everyday living experiences.

You will be responsible for:

• Reviewing support agent responses and evaluating their quality.

• Providing feedback on reviewed cases and explaining the reasoning behind evaluations.

• Analyzing performance issues and discussing improvement areas with agents who have low quality metrics.

• Preparing reports on reviewed cases and documenting issues.

• Suggesting improvements to make our support service more effective and deliver a better user experience.

You might be a fit if you have.

• 6+ months of experience as a Quality Control Specialist, Support Specialist, or in a similar role.

• Amharic and English language skills (B2 or higher).

• A personal laptop or desktop computer with a stable internet connection for remote work.

• The ability to work collaboratively and support teammates.

• A willingness to learn and develop professionally.

Why Yango? International exposure: Gain valuable international frontier experience that expands your professional horizons. Collaborative team: Join a team of like-minded professionals who share your passion and drive. Impactful contributions: Make a meaningful impact by contributing to the improvement of urban infrastructure.

*DISCLAIMER The terms of cooperation with Yango Group companies or partners may vary from those indicated on the website. Please check with the recruiter for details.