Quality Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about The Quality Engineer role is included in the development of products from just an idea to a product ready for our customers. Quality Engineers are always thinking about risks and asking themselves what could go wrong with proposed changes to the product – and take/suggest preventive measures so such risks are mitigated. Testing excellence and critical thinking are crucial pillars for this role, along with the ability to communicate issues clearly and objectively. What you'll do As a Quality Engineer you will be included in the AgentOS Requirement Area and collaborate with different roles included in the crafting of our products. In the early stages of product development, you will gain insight into planned initiatives and requirements, and will be responsible for providing clear feedback on risks threatening the product and defining a testing strategy. During development, you will continuously work on testing with engineers as the product is forming and provide clear feedback on the implementation and its state. You will: Test ideas before starting implementation (point out unclarities in requirements, test the design prototype). Assess the impact a new requirement (or any change) can have on the current system. Advocate for testability, reliability, and improvements. Help shape the team wide strategy around product quality. Define quality characteristics for the product, identify risks threatening them and design test activities. Test the implementation, and report objectively on the product and testing state. Prioritize and report issues with clear “steps to reproduce“ and expected behavior. Perform analysis of the product from different perspectives, spot repeating issues and propose actions to mitigate them. Discuss improvements of the products with a clear business/user value proposition. Closely collaborate with different stakeholders from product, design and development teams. What makes you a strong fit You have substantial experience in software testing, both manual and automated, a context-driven mindset, and a great interest in the field. You can isolate the problem, provide the shortest set of steps to reproduce, and interpret logs. You are always looking to improve testing practices, development process, and collaboration. You are a self-driven critical thinker, genuinely curious about how things work, and eager to learn. You have excellent communication skills, enabling you to express yourself objectively, concisely, and clearly, respecting the escalation process. You are fluent in English, both written and spoken. Nice-to-have qualifications You are not only familiar with the context-driven principles in testing, but you apply them to your work as well. You are familiar with the risk-based approach and exploratory testing practices. You completed the Black-box Software Testing (BBST) or another context-driven testing type of training. You are familiar with API testing, Playwright and Typescript; Any kind of quality or testing related certifications are nice but not a differentiating factor. Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-DG1