Quality Program Consultant

Mingle Health seeks talented candidates for the role of Quality Program Consultant for the CMS Quality Payment Program in a client-facing, remote work environment. About Mingle Health Our vision is to be an innovative force in the healthcare market. We provide our clients with the technology and tools to bring balance to their operations, assisting them in creating a vital medical practice, providing comprehensive patient access, maintaining quality and control costs. In the fast-changing world of healthcare technology where there is ever increasing pressure to maintain technology and make data-driven decisions, our strategic consulting methodology steers practices and healthcare organizations through the rough waters of change with tools that simplify, standardize, and integrate all practice operations. Role Values As part of the remote client services team with a focus on customer service and strong project management, we expect our team to conduct their work and interactions according to the following value statements: Customer Focus – Our customers are the life of our business. Building and maintaining effective working relationships with customers is the primary value our team brings to the company. Communication – Clear communication practices that meet the needs of both external clients and internal stakeholders allows us all to succeed in our work. Teamwork – Collaboration and functioning inter-dependently as a team allows us to achieve common goals. Personal Adaptability – Different situations call for different approaches. A flexible and varied approach with customers and internally allows us to remain adaptable and meet the needs of our varied stakeholders. Growth Mindset – Prepare, work hard, and learn from your mistakes. When failure occurs, we learn from it and use it as an opportunity for improvement. Enjoyment – Success cannot be achieved without the ability to enjoy your work with your team. The ability to have fun at what you’re doing needs to be encouraged and supported every day. Daily Duties The Quality Program Consultant will take primary responsibility for our customer relationships, including quality payment program education and guidance across the assigned client panel, documentation of client activity, and client support and use of the Mingle Health dashboard. The Quality Program Consultant will be supporting both MIPS and APP programs. The Quality Program Consultant also plays a vital role in the acquisition of client data from multiple sources and assists with our internal file processing to get this data loaded into a single database, assists the client to analyze opportunities for improvement, and leverages the support from our own internal subject matter experts (SMEs) to provide the best quality improvement recommendations to clients in a variety of healthcare settings. All Client Service candidates are expected to have: A willingness to work as an effective remote team member with extensive peer interaction. This is especially important in that we are a 100% remote team and communication is key to our success. Strong organization and time management skills. The ability to learn quickly, collaborate, and readily ask questions. Strong customer service and project management Healthcare knowledge and experience Basic technical literacy as this role will be using our APP Solutions and MIPS Solutions dashboards and other tools to assist clients through the technical process of reporting data to Medicare. Scrupulous adherence to HIPAA privacy and security policies as we aim to be the best stewards of our clients’ PHI. Preferred Client Service candidates could also have: Quality improvement experience in a healthcare setting, specifically with the CMS Quality Payment Program tracks (MIPS and APP) Experience with the following tools: Salesforce, SharePoint, Slack, Microsoft Teams, Miro, and other collaborative online tools. Direct experience in a healthcare setting including, but not limited to healthcare analytics, EHR support, ambulatory practice management, ACO, healthcare IT, quality improvement, case management, and project management We are a 100% remote team, so routine use of remote communication tools is expected. Candidates must be legally authorized to work in the United States without employer sponsorship.