Quality Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives. Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards. Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers. Conduct unannounced compliance audits of Service Centers, covering both product and process aspects. Support product and process strategies and rollouts to enhance quality standards across operations. Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed. Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios. Key Responsibilities May Include: 1) Standards & Specifications Coordinate with relevant internal and external stakeholders to define and issue standards for raw materials and finished products, in alignment with Brambles’ guidelines , sound engineering/scientific principles, applicable Thai regulations, and business operating conditions. Maintain a controlled Specifications Library and ensure timely updates and version control. 2) Training, Communication & Change Management Develop documentation (procedures, work instructions, visual aids, training material) and conduct training for internal and external stakeholders on defined material/product standards including any business related and effective usage principles. Lead communication plans and implementation for changes in standards, processes, and inspection criteria; ensure adoption and compliance in field operations and suppliers. 3) Incoming & Final Acceptance (Inspection & Testing) Design and implement inspection and acceptance procedures for raw materials and finished products within CHEP Thailand, aligned with Brambles’ guidance and external best practices. Establish statistically sound sampling plans , inspection points, and acceptance criteria; monitor first-pass yield and nonconformance trends. Lead quarantine process and track issue resolving to resume material and finished products usage 4) Quality Assurance, Control & CAPA Monitor quality performance, collect critical data , and drive problem-solving and corrective/preventive actions (CAPA) with cross-functional teams to reduce the impact of quality issues. Participate in resolving or disposition of nonconforming material and products; also lead robust root-cause analysis (e.g., 8D, Fishbone, 5-Why). 5) Supplier and Service Center Quality Management Audit, coach, and continuously develop suppliers and service centers to maintain and elevate quality management processes; ensure adherence to defined standards. Set and track supplier and service centers quality KPIs (e.g., PPM, on-time CAPA, audit scores), and partner with Procurement on claims and recovery (data-backed). 6) Data, Analytics & Reporting Build and maintain monthly quality KPI dashboards (internal and external), Trend Analysis reports, and Supplier/Service Centers Quality reports. Maintain the Risk Register and document quality improvement plans; use analytics to identify patterns, predict risks, and prioritize interventions. 7) Complaint Management (Internal & External) Act as the primary owner to lead, respond and coordinate stakeholders for effective management of customer and internal complaints ; ensure timely investigation, communication, and closure. Lead and track complaint root causes , corrective actions, and recurrence prevention. 8) Compliance, Regulatory & Audit Ensure compliance with local regulations , customer requirements, industry standards, and Brambles’ policies. Plan and execute internal audits and support both internal and external certifications 9) Risk Management Identify, assess, and maintain mitigation plans for quality risks across the supply chain; keep the Risk Register current. Lead proactive risk reviews (e.g., for material variability, process changes, supplier transitions, seasonal effects, customer satisfaction). 10) Continuous Improvement Analyze, develop, and propose quality improvement programs across relevant operational factors and appropriate monitoring processes with suppliers and internal teams. Leverage Lean/Six Sigma tools to reduce waste, improve throughput, and lower Cost of Quality while aligning with Brambles’ sustainability goals. 11) Systems, Documentation & QMS Build and evolve quality systems and keep documentation current , ensuring effectiveness within the function and across interfacing departments. Own document control, records retention, and digitalization opportunities for inspection data, traceability, and reporting. 12) Cross-Functional Collaboration Collaborate with Operations, Procurement, Logistics, Customer Service, Engineering, and Commercial teams to embed quality in daily execution and strategic decisions. Provide quality input to S&OP , supplier selection, product design/changes, and service center processes. 13) Customer Focus Oversee the rapid resolution of customer complaints, ensuring the delivery of sustainable, long-term solutions that enhance customer satisfaction. Translate the sound voice of the customer into actionable strategies that improve product performance and quality metrics Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Customer Relationship Management (CRM), Empathy, Experimentation, Quality Auditing, Quality Standards, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Training Delivery, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].