Quality Specialist

The role is critical in delivering second line risk management oversight activities. You’ll promote a culture of sound risk awareness, aligning strategic business objectives to our risk appetite, and support the development and delivery of our Risk Management Framework (RMF).

As Operational Risk Manager, you will manage the day-to-day risk agenda, ensuring consistent frameworks, processes and governance are in place to identify, assess, mitigate, report, monitor and manage risks across the service, including operational delivery, change, operational resilience, incidents, third-party arrangements and customer-impacting activity.

You’ll review and challenge the risk management approaches operated by the first line and test how effectively risks and controls are being managed as part of continual oversight, targeted reviews and specialist investigations.

The Operational Risk Manager will also support the processes and activities that provide management with early visibility of new issues, emerging risks, changes to the risk profile and areas where controls or governance require strengthening. The role will be responsible for:

Managing, reviewing and enhancing the risk management framework, including relevant policy, standards, procedures and reporting, ensuring alignment to regulatory, contractual and client requirements.

Review and feed into the Risk Management Framework and ensure continued alignment to regulatory and client requirements

Build strong and purposeful relationships across the Risk & Compliance management team, with key stakeholders across Sopra Steria and the client and assess best practise and become a trusted partner

Ensuring the Risk & Control Self-Assessment (RCSA) and control testing processes are appropriately designed, implemented, embedded and followed across the operation.

Aggregation, assessment and reporting on the execution of RCSA and Control Testing results via review, challenge and oversight. Support risk and control owners and first line risk in the development, review, and overall execution of the Risk & Control Self-Assessment and Control Testing processes

Lead efforts to embed and oversee operational resilience, ensuring critical business services, processes, people, technology and third-party dependencies can withstand and recover from disruption, with a focus on regulatory compliance and industry standards.

Develop, implement and embed incident response protocols and framework. Oversee incident management ensuring timely resolution, root cause analysis, and the implementation of preventative measures to enhance operational resilience and the customer experience

Oversee risk management practices across operational delivery, change, incidents, resilience and third-party activity to ensure they meet internal expectations, client requirements and industry standards. Prepare clear reports where improvements or weaknesses are identified and agree actions for the business to resolve.
Provide risk oversight of change activity, ensuring risks are identified early, assessed appropriately, mitigated effectively and supported by clear governance, ownership and post-implementation review where required.

Responsible for the ongoing development of risk management systems, MI and analytics to ensure the business can effectively manage and report risks across the full risk taxonomy, including operational, change, resilience, incident, third-party and customer outcome risks.

Aid in the development and provide insight into the Risk Appetite framework on Operational Risk

Provide support and insight to our Risk Management strategy and implementation

Work with, support and challenge the Account Leadership team in relation to risk management oversight and ensuring risk requirements are documented, reported and overseen

Advocate industry best practice and technological changes that aid business efficiency.

Ensure the adoption of a continuous improvement culture by ensuring all staff understand and are educated in the principles of lean methodology.

Be seen as a customer and team centric role model across the team and business, promoting the importance of a can-do attitude.

Support, guide and coach colleagues within the risk function and across the business to strengthen risk awareness, improve control ownership and support effective delivery against agreed risk and governance objectives.

Ensure we do the right thing by our client, customers and colleagues whilst ensuring we actively mitigate risk within the operation, measured through RCSA and periodic pieces of oversight.

Encourage a culture of high performance, ensuring all under-performance is managed appropriately and in line with internal policies.

Ensure the spirit of regulation is upheld across the business and always promoting strong and fair customer outcomes are achieved.

Support the deepening of relationships across Sopra Steria Financial Services clients.

Manage all areas of conflict in a positive manner, ensuring solutions are found to every problem, being seen as a go-to partner and one that drives fair outcomes for all.