R0076068 Service Delivery Manager (Mainframe, JCL, COBOL, IBM utilities)- 6-8years Experience – Pune/Indore- Rotational Shift 24*7r

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Service Delivery Manager - P3 to join our ever-evolving Mainframe Billing Team and help us unleash the potential of every business.

What you’ll own

• Production Support Engineer - Role uses his/her specialized knowledge to support mainframe applications which are key to the daily/monthly billing process.
• Remediation, Restoration, Monitoring, Improvement and Compliance Monitoring and managing daily/monthly jobs which are critical to the billing cycles.
• Collaborate with other internal teams (Product, Platform, Merchant Services and Development) to distill business requirements into technical solutions.
• Direct interaction with End Users to address issues in a timely manner.
• Project team involvement to ensure knowledge transfer and reduced deployment risk to Production.
• Annual DR planning and exercise involvement.
• Monthly On-Call support

What you bring

Essentials

• 2-5yrs of Experience in a technical support role
• Demonstrable track record of supporting multiple technological environments
• 3yrs of Experience with administration and operations of production systems
• Excellent verbal and written communication
• 3yrs of JCL and IBM utilities experience
• 3yrs of IBM TSO experience
• 3yrs of supporting a COBOL based application
• 2yrs of SAS experience
• 2yrs of DB2 experience
• 2yrs of supporting Dialogue (document creation application)
• Ability to maintain internal stakeholder relationships
• Ability to work to tight deadlines in a fast paced environment
• Ability to understand business events and anticipate IT need

Desirable

• Payment processing experience
• ITIL proficiency
• Vertex L series
• Able to work well in a team environment

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

LinkedIn # (#LI- Susmita Tripathy)

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About Us

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.