RCM Customer Service Representative (Remote)

About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. They work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups. We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission. Location: Remote Job Responsibilities: Receive inbound and place outbound calls to insurance providers and patients when necessary Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels Submit requests for corrections to appropriate teams when billing errors identified Follow-up on corrected patient accounts to ensure billing accuracy Own and manage reported issues and disputes spreadsheets Skills and Education: High school graduate or equivalent At least 2 years customer service experience At least 2 years’ medical billing experience Experience working with EMR systems, preferably Cerner Practice Management Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service Proficient in utilizing various software solutions and portals to resolve inquiries Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word Ability to exercise independent judgement when needed Detail oriented with analytical and critical thinking skills Be a self-starter and quick learner Work well independently and as a team Maintain regular attendance and punctuality Any other duties assigned by leadership Company Benefits and Perks: Joining our client comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. Access to a 401(k) Retirement Savings Plan. Comprehensive Medical, Dental, and Vision Coverage. Paid Time Off. Paid Parental Leave. Paid Holidays. Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. If you are a dedicated and experienced RCM Associate – Customer Service ready to contribute to our client's mission and be part of our diverse and inclusive community, we invite you to apply and join our client's team.