Reasonable Adjustment Coordinator

Role Overview

To provide a transaction processing service to one or a number of clients, delivering specialist services which involve the choice and application of diverse processes, systems and techniques or for supervising staff delivering a broad range of services. Whilst they do not have line management responsibilities over Process Assistants, their greater experience means that they can/should lead by example. This experience means that they are either deployed onto inherently more complex transactions; they may also provide first point of escalation on non-standard events where the Process Assistant lacks the experience to resolve.

Key Responsibilities

• Advise and mentor process assistants and handle more complex pieces of work.
• Train and coach new members.
• Undertake quality assurance for the team’s work within own area of expertise and provide feedback to the team.
• Provide ongoing maintenance and update of procedures and flow of information to process assistants.
• Keep own knowledge of procedures up to date.
• Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
• Measure performance of the process assistants and feedback to operations management in own area.
• Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
• Support line manager and team members (training/coaching) as required.
• Update/maintain manual or data base records.
• Input data accurately.
• Prioritise workloads.
• Provide admin support as required.
• Ensure that agreed timescales are adhered to.
• Comply with regulatory requirements where applicable.