Reconciliation Product Manager

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

What are we looking for?
SoftPro is seeking an experienced Product Manager to lead the strategy, design, and delivery of a cloud-native SaaS Bank Reconciliation Platform. This role will be responsible for defining and executing the product vision for a modern reconciliation solution that automates the matching, validation, exception management, and reporting of financial transactions across multiple banking partners, payment networks, and accounting systems.

The position can be in our Raleigh, NC office (hybrid), or fully remote. If remote, you must be able to work East coast hours and be willing to travel to our Raleigh NC headquarters up to 5 times per year for defined events.

What will I do as a Product Manager at SoftPro?

Product Strategy & Vision

• Define and communicate the product vision, strategy, roadmap, and success metrics.
• Develop a multi-year product roadmap aligned with business objectives and market demands.
• Identify market opportunities through customer research, industry analysis, and competitive intelligence.
• Serve as the primary voice of the customer throughout the product lifecycle.
  

Product Discovery

• Conduct customer interviews and workflow analysis with finance, treasury, accounting, and operations teams.
• Identify pain points in reconciliation processes including:
  • Bank account reconciliation
  • ACH transaction reconciliation
  • Wire transfer reconciliation
  • Trust account reconciliation
  • Payment exception management
  • General ledger balancing
• Translate customer needs into validated product requirements.
  

Product Delivery

• Create and maintain product backlogs, epics, user stories, and acceptance criteria.
• Prioritize features based on customer value, regulatory requirements, business impact, and technical feasibility.
• Partner closely with engineering teams using Agile methodologies.
• Participate in sprint planning, backlog grooming, and release planning activities.
  

Banking & Financial Integrations

• Drive the product strategy for:
  • Open Banking integrations
  • Bank APIs
  • ACH networks
  • Wire transfer networks
  • ERP and accounting platforms
  • Payment processors
• Define onboarding experiences for new financial institutions and customers.
  

Compliance & Risk

• Partner with Compliance and Security teams to ensure adherence to:
  • NACHA requirements
  • PCI-DSS standards
  • SOC 2 controls
  • Bank security requirements
  • Audit and reporting requirements
• Establish governance requirements for financial data management.
  

Analytics & Reporting

• Define KPI frameworks and dashboards for:
  • Auto-match rates
  • Exception volumes
  • Reconciliation completion times
  • Outstanding variances
  • Customer adoption
  • Revenue growth
• Drive reporting and insights features that improve operational efficiency.

What will I need to be successful as a Product Manager at SoftPro?

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, Computer Science, Information Systems, or related field.
• 5+ years of Product Management experience.
• 3+ years managing SaaS products.
• Experience with financial technology (FinTech), banking, payments, treasury, or accounting platforms.
• Demonstrated success leading software products from concept through deployment.
• Strong understanding of Agile product development practices.
• Excellent communication and stakeholder management skills.
• Ability to translate complex business processes into scalable software solutions.

Preferred Qualifications

• Experience with:
  • Bank reconciliations
  • Treasury Management Systems
  • ERP integrations
  • ACH and Wire processing
  • General ledger accounting
  • Financial reporting platforms
• Familiarity with AI-assisted matching and exception management solutions.

Success Metrics (First 12 Months)

• Deliver MVP reconciliation platform on schedule.
• Achieve targeted automated matching percentage.
• Reduce manual reconciliation effort by defined customer benchmarks.
• Increase customer adoption and retention metrics.
• Successfully onboard initial banking integrations.
• Deliver audit-ready reporting capabilities.
• Maintain high customer satisfaction scores.

Desired Leadership Characteristics

• Customer obsessed
• Data-driven decision maker
• Strong collaborator
• Strategic thinker with hands-on execution capability
• Comfortable navigating ambiguity in a startup-style SaaS environment
• Skilled at influencing without authority
• Passion for modernizing financial operations through automation

Why You’ll Love Working Here

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.