Reentry Specialist - BRCC

Key Responsibilities

• Conduct regular meetings with individual clients to develop an understanding of strengths, interests, and challenges.
• Provide feedback and an objective perspective as customer’s evaluate their options or make career transitions
• Maintain knowledge of state of the art career assessments; administer and interpret as appropriate.
• Responsible for developing an individual strengths and needs analysis and employment plan including goal setting, with a focus on reentry and recovery needs, as appropriate
• Support customers through transitions and facilitate decision making and goal setting including referrals to partners, job training opportunities, and Individual Training Account (ITA) processes.
• Research labor market and workplace trends, including employer use of background checks and other practices that impact the ability of Returning Citizens to attain employment.
• Provide a range of employment services, including but not limited to, resume review and development services, cover letter review and development services, job search strategies, and career transition workshops.
• Input relevant customer data appropriately and timely by following all MOSES entry policies.
• Utilize MOSES reports appropriately and timely.
• Maintain 30 day contact with a large caseload of customers by telephone, email, and personal appointments.
• Inform customers of additional career center services.
• Follow up on previous services delivered, and determine the success of said services.
• Update customer information and provide additional employment services as needed.
• Maintain contact with a significant caseload of customers via telephone, email, and/or other communication methods.
• Act as the main point of contact with partner organizations in order to coordinate services to shared clients.
• Handle high stress situations while demonstrating sound decision making process.
• Establish and maintain an effective working relationship with Career Center partners.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of three years of customer service or relevant experience, and a high school diploma or equivalent required. At least 1 year of experience in work force development and reentry services required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Knowledge and experience with WIOA, TRADE, RESEA, (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
  
  
• Strong public speaking/presentations skills.
• Ability to develop and maintain effective working relationships.
• Proficient with MS office.
• Ability to document and maintain records in database as well as paper files accurately and in a timely manner.
• Bilingual speaker, Spanish preferred

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.