Referral Specialist 2 - USFTGP Womens Health Center

Job Description - Referral Specialist 2 - USFTGP Womens Health Center (250004IF) Job Description Referral Specialist 2 - USFTGP Womens Health Center - ( 250004IF ) Description The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers. Qualifications Required: High School Diploma or Equivalent Work Experience and Additional Information • 3 years of customer service experience in healthcare • Completion of 6-month probationary period in USF Patient Access Center • Demonstration of accurate scheduling and registration for assigned areas within referral service Duties & Responsibilities • Process and track patient referrals for all departments for timely transfer of patients and records • Receive and review individual productivity reports to self monitor and improve performance if required • Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls • May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations • Assure quality through review and reports to identify and route patient appointment information to the correct recipient via computer database and/or telephone calls • Interact with clinical staff and assist with referrals for timely and efficient process • Perform Patient Access functions for all specialties and divisions such as registration, pre-registration, scheduling, and benefit verification to ensure daily operations are maintained according to standard • Assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations Primary Location : Tampa Work Locations : USF Health South Tampa Center 2 Tampa General Circle Tampa 33606 Eligible for Remote Work : On Site Job : Patient Financial Services Organization : Academic Medical Group Inc Schedule : Full-time Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday Shift : Day Job Job Type : On Site Shift Hours : 8 am - 5 pm Minimum Salary : 36,171.20 Job Posting : Apr 8, 2026, 4:48:36 PM