Regional Account Manager

Recruiter for this role: Maple Goh Collinson Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need. While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers. Collinson is a privately-owned entrepreneurial business with about 1800 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives. Purpose of the job Regional Account Manager – Role Overview The Regional Account Manager supports the Regional Account Director in building and converting a strong, balanced pipeline of opportunities across APAC. The role is responsible for developing and managing relationships with a key payment partner and issuers across 24 markets, driving profitable new business and expanding existing accounts within the Financial Services and Travel sectors, while contributing to the execution of sector-focused go-to-market strategies. The role focuses on uncovering and cultivating strategic opportunities, driving complex sales processes, and converting pipeline opportunities into successful deals. Leveraging the full suite of group products and services, it is responsible for delivering a balanced portfolio of large, strategic deals. Success is also inter-dependent on close regional and global collaboration with Product, Account Management, Marketing, Finance, Operations, Business Development, and Business Solutions teams. Key Responsibilities Business Development & Pipeline Growth Partner with the Account Director to identify, target, and engage key decision-makers and influencers across prospect organizations Build and maintain effective prospect engagement strategies to drive awareness and demand Develop and manage a robust pipeline of qualified opportunities across the Financial Services and Travel sectors Identify and track sales cycles, including RFI/RFP opportunities, and secure participation in relevant tenders Sales Strategy & Execution Shape and execute win strategies for major opportunities in collaboration with all internal stakeholders Promote and position innovative, relevant products and services to drive new business growth Support cross-selling initiatives across existing clients in partnership with internal teams Relationship Building Support the Regional Account Director to develop and sustain strong relationships with external stakeholders across APAC and a network of 24 markets, acting as a trusted partner and key point of contact Identify and assess market opportunities, leveraging insights to shape strategic plans and drive business growth Lead regular in-person engagements and facilitate Quarterly Business Reviews to align on performance, priorities, and future initiatives Commercial & Operational Excellence Work closely with Finance to evaluate commercial models ensuring optimal profitability while factoring in revenue projections and delivery costs Collaborate with the Operations team to ensure compliance with internal sales processes and pipeline reporting standards Maintain accurate, up-to-date pipeline and sales activity records in Salesforce Performance & Representation Deliver against financial targets and individual performance objectives Represent the organization at key regional industry and corporate events to enhance brand visibility and generate opportunities Key Requirements Bachelor’s degree in Business or a related field Minimum 5 years of experience in sales, business development, or account management Prior experience in credit card issuance or financial institutions is strongly preferred Proficiency in Vietnamese or Bahasa is highly advantageous Willingness and flexibility to travel frequently Proven track record of delivering profitable results and successful client outcomes Strong verbal, written, and presentation skills in both English and Vietnamese / Bahasa High attention to detail while maintaining focus on broader business objectives Ability to work independently under pressure while meeting tight deadlines in a complex, fast-paced global environment Client-centric mindset with the ability to take a holistic business view, considering cross-functional impacts Results-driven, with demonstrated success in influencing, negotiation, and problem-solving Familiarity with Salesforce is a must About us: Our story Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally. Equal Opportunities: Our commitment to inclusion Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. If you need any extra support throughout the interview process, then please email us at [email protected] Reward & Benefits: What's in it for me? You can look forward to a competitive salary and benefit plan including but not limited to: Hybrid work arrangement (work from home/office) Medical & Life Insurance Flexible Benefits Free Priority Pass Membership (unlimited airport lounge access)