Regional Community Feedback Mechanism Officer

DEADLINE FOR APPLICATIONS

4 October 2026-23:59-GMT Greenwich Mean Time (Dakar)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Title: Regional Community Feedback Mechanism Officer
Type of Contract: CST (Level I)
Unit/Division: Programme Monitoring and Reporting Service - Field Monitoring unit (PRGM-F) / PRG Division
Duty Station (City, Country): Senegal, Dakar (WACARO) minimum of 50% Travel
Duration: 11 months

ORGANISATIONAL CONTEXT
The PRG Programme Monitoring and Reporting Service (PRGM) serves as WFP’s functional lead for monitoring, corporate reporting, and Community Feedback Mechanisms (CFM) at the global level. Based at Headquarters with outposted regional teams, PRGM provides global services that ensure robust monitoring, community feedback mechanism, and reporting practices across WFP operations. Effective support to Country Offices is critical to uphold accountability, drive continuous improvement, and maintain the integrity of WFP’s monitoring and reporting functions.
Monitoring is central to WFP’s ability to deliver assistance effectively and responsibly. It ensures that the right people receive the right quantity and quality of assistance at the right time, while providing evidence on programme results. Beyond oversight, monitoring acts as a key control mechanism to identify implementation issues early and enable timely adjustments. PRGM sets corporate frameworks, standards, and methodologies, and supports Country Offices in planning and implementing monitoring strategies through guidance, tools, and field support. It also facilitates reporting of monitoring findings to internal and external stakeholders, reinforcing transparency, and accountability.
The Field Monitoring unit (PRGM-F) provides guidance and supports the field in planning, collecting, measuring, and analysing programme performance to inform decision-making, maintain operational focus on results, and generate data for analysis and evaluations. It also oversees Community Feedback Mechanisms (CFMs) globally and equips COs with tools, systems, and technical support to collect, analyse, and respond to feedback from affected communities. Its overarching objective is to strengthen accountability to affected people, advance digitalization, and provide a framework for effective CFM partnerships with governments and other humanitarian actors.
The Community Feedback Mechanism (CFM) team, works to define, develop and deliver guidance, tools, standards, and capabilities to support COs in implementing CFMs that meet WFP’s CFM assurance standards.

JOB PURPOSE
Within the CFM Team in the Field monitoring unit, and under the direct supervision of the Global CFM Officer, the incumbent will support the unit's key activities and Country Offices (COs) as needed, in the design and implementation of Community Feedback Mechanism (CFM) that meet assurance standards.
The consultant will be expected to:
• Support COs in designing and implementing CFMs that are in line with corporate standards.
• Support in the development of guidance, tools and materials to support the CFM standardization initiative at the global level.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

1. Provide remote or in-person tailored support to COs to enhance their CFMs and compliancewith global standards.
2. Deploy in response to emergencies or for up to 3-month TDYs to support CFM strengtheninginitiatives as needed
3. Support COs in digital onboarding projects by guiding them in mapping out their CFM processesand defining their business requirements in alignment with global standards.
4. Integrate data collection tools (MODA), including script development and visualisationprocesses (Tableau /Power-BI).
5. Coordinate with the digital CFM Global HQ & CO teams for the implementation and maintenanceof CFM digital solutions in SugarCRM.
6. Contribute to the development of guidance material, tools, and templates to support COs inadopting standardized corporate processes and systems to intake, action and resolvecommunity feedback.
7. Contribute to the development/maintenance, and implementation of a CFM in-emergenciespackage and lead the full range of field implementation and deployment of the solution.
8. Develop training resources and deliver training sessions for CO & Global HQ audiences asneeded to strengthen WFP internal capacity and awareness around CFMs.
9. Conduct high-quality analysis of CFM data and contribute to the generation and disseminationof lessons learned and best practices.
10. Support the development of a theoretical framework to assess the contribution of CFM to bettercommunity engagement practices within WFP programming.
11. Support the facilitation of discussion and interpretation workshops with regional stakeholdersIncorporating gender perspectives in all areas of work, to ensure equal participation of womenand men.
12. Other relevant tasks as required.

REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
1. Minimum four years of experience in data analysis, monitoring and evaluation, or equivalentare required.
2. Knowledge of key elements and processes of community feedback mechanisms is required.
3. Technical fluency in the use of data visualization tools (Tableau and/or Power-BI) is required.
4. Advance knowledge in the use of Excel is required.
5. Experience working in a humanitarian response in a conflict and/or post-conflict setting isrequired.
6. Experience in capacity building for different audiences is required.
7. Ability to work with a diverse population of people of different national and culturalbackgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents isrequired.
8. Demonstrated experience in the use of data collection tools (MODA and/or Kobo Toolbox) is anasset.
9. Knowledge of qualitative data collection methodologies is an asset.
10. Knowledge of data protection, privacy and governance challenges and best practices is an asset.
11. Willingness and ability to be deployed on short notice for field missions are essential.
12. Technical experience in working with data analysis software, such as SPSS, R, Stata or similarapplications is an asset.

13. Familiarity with SugarCRM and/or other third-party or custom tools for the centralisedmanagement of beneficiary data is highly desirable.
14. Demonstrated specialised knowledge of thematic protection data is an asset.
15. Experience with WFP organisational structures and data systems is desirable.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: Advanced University degree in International Affairs, Economics, Social Sciences, information management, statistics (or other relevant fields), or First University Degree with additional years of related work experience and/or trainings/courses.
Language: Fluency (level C) in English and French/Arabic (level C) is required. Knowledge of additional official UN language (Chinese, Russian, and Spanish) or Portuguese (one of WFP’s working languages) is an asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Welcome to our new recruitment platform!

If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes.

Understanding contract types in WFP

To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here.

Guidance on the Use of AI in WFP Recruitment Processes

These guidelines are here to help you use AI tools responsibly throughout WFP’s recruitment process. We also want to be transparent about how we use AI on our side. Curious? Find out more here.

Working with WFP

Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

About WFP

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

Read more about WFP’s history here, and WFP’s mission here

Hear the voices of WFP

Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn

Our values and behaviours

Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here.

Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here.

Beware of fraudulent job offers

WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.