Regional Head of Operational Performance

Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: UK Hybrid – Travel UK Wide

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

✅A TYPICAL DAY MAY INVOLVE

• Partnering with General Managers to review site performance and develop plans to improve operational KPIs.
• Acting as the operational performance subject matter expert, proactively challenging existing ways of working, identifying improvement opportunities across both DHL and customer operations, and partnering with the customer to implement meaningful change.
• Analysing network-wide performance data to identify trends, opportunities, and areas of risk.
• Leading and developing a team of Performance Coaches to drive measurable improvements across multiple locations.
• Reviewing commercial performance, identifying opportunities to increase variable revenue and improve EBIT delivery.
• Working with Finance, Commercial, Business Intelligence, and operational teams to ensure data-driven decision making.
• Engaging with customers, airports, and third-party providers to resolve performance challenges and improve operational outcomes.
• Sharing best practice across the network and ensuring improvement initiatives are delivered sustainably.

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Have operational leadership experience within a multi-site environment, aviation and airport experience would be advantageous
• Enjoy using data and performance insight to drive tangible business improvements.
• Are experienced in improving KPIs, profitability, and customer outcomes.
• Can influence, challenge, and support senior stakeholders to deliver results.
• Have led coaching, continuous improvement, or operational performance teams.
• Thrive in fast-paced operational environments where priorities can change quickly.
• Have successfully delivered change programmes, transformation initiatives, or new operating models.

✅SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

✅WHY JOIN US?

• Company car or car allowance
• 26 days annual leave plus bank holidays
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 19th October 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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