Regional IT Operations Manager (m/f/d/)

Responsibilities

The Regional IT Operations Manager is responsible for the design, stability, security, and evolution of Exaktera’s core IT infrastructure across multiple international sites.
While not a formal people management position, the role provides technical leadership, mentorship, and operational coordination to local IT teams, helping drive consistency, resilience, standardization, security, and reduction of operational risk across the region.

The role will also contribute to key group-wide IT transformation initiatives, helping standardise systems, strengthen cybersecurity, improve global support and reduce operational risk across Exaktera.

Key Responsibilities

• Help consolidate company domains, Microsoft 365 tenants, Entra ID and identity management into a common group architecture.
• Implement consistent group-wide cybersecurity controls, including MFA, endpoint protection, vulnerability management, security monitoring and incident response.
• Support the introduction of a global IT service desk with common tooling, SLAs, processes and shared documentation.
• Define, document and regularly test disaster-recovery and business-continuity arrangements for critical systems.
• Support the standardisation of ERP systems, core business applications, data and reporting across the group.

Technical Skills:

• VMware vSphere administration in production environments

• Windows Server administration

• Veeam Backup & Recovery

• Enterprise networking fundamentals (VLANs, routing concepts, CLI-based switching)

• Sophos firewall administration (policy management, VPN basics)

• Microsoft 365 and Entra ID administration

• Active Directory consolidation

• Identity, MFA, and SSO integration concepts

• Incident response collaboration with MDR providers (e.g., Arctic Wolf)

• Experience evaluating and implementing infrastructure improvements across multi-site environments

• Strong technical decision-making and risk assessment capabilities

• Manufacturing or regulated IT environments

• Multi-site or post-acquisition IT integration experience

Your Job Profile

Required Qualifications & Skills

• NinjaOne or similar RMM tooling

• PowerShell automation (infrastructure-safe)

• SharePoint / Microsoft 365 migrations

• ERP system operational support (Business Central preferred)

Personal Skills:

• Independent, structured, and reliable working style

• Strong analytical and troubleshooting capabilities

• Clear technical communication skills

• Ability to mentor and support less-experienced IT staff

• Calm and methodical approach during incidents

• Documentation-driven mindset

• Fluent English, German desirable but not essential

Benefits

• Depends on workplace and local employment conditions