Regional Operations Leader

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Join us as our Regional Operation Leader at Dedalus, one of the World’s leading healthcare technology companies, in Milan, Italy (or can be based in one of our offices in Spain or France) to do the best work of your career and make a profound impact in providing better care for a healthier planet. What you’ll achieve Join the COO Office at Dedalus as a Regional Operations Leader , reporting to the Regional Operations Manager. You will work closely with regional delivery teams to optimize operations, improve performance, and implement initiatives that drive efficiency and operational excellence across the business. Responsibilities and Duties: • Conduct regular reviews with regional teams to analyse performance against agreed corporate metrics and KPIs. • Identify key issues and priority areas, and work with regional teams to develop strategies and solutions that improve performance and enable targets to be met or exceeded. • Support the preparation of monthly corporate performance reports for senior management. • Provide guidance and support to ensure that regional delivery functions, particularly Professional Services and After-Sales, operate effectively and efficiently. • Provide guidance and support to regional leaders to improve processes in line with Dedalus best practices. • Act as the primary point of contact between the corporate team and delivery teams in assigned regions, ensuring that performance-related issues and challenges are understood and escalated where corporate support is required. Take the next step towards your dream career At Dedalus Life flows through our software . Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Essential Requirements Bachelor’s degree or an equivalent combination of education and experience. 5-10 years of experience in project, service, or operational management. Proficiency in written and spoken English. Fluency in French is highly desirable. Experience and knowledge on healthcare market in different regions (mainly Europe) is highly desirable. Desirable Requirements Strong analytical, problem-solving, and decision-making skills, with the ability to drive operational improvements and business growth. Proven leadership, stakeholder management, and negotiation skills. Excellent communication, interpersonal, and presentation skills. Strong people management capabilities, including coaching, mentoring, and talent development. Solid understanding of financial management, including budgeting, forecasting, and P&L oversight. Ability to work effectively in virtual, cross-functional, and international teams. Proficiency in Microsoft Office and standard business applications. Proven ability to manage multiple projects and priorities in a fast-paced, changing environment. Willingness to travel internationally as required (typically short trips of 2–4 days). The Regional Operations Leader will collaborate closely with a broad range of internal stakeholders, including: • Global Delivery Team • Product Management and Engineering teams • Central governance functions, including DITG, CISO, QARA, and BI • Regional Delivery and Support teams • Sales and Pre-Sales Centre of Excellence The minimum Base Salary for this role is € 37.791,13 with classification at level A1 of the CCNL Metalmeccanico Industria. We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. Application closing date: 10 September 2026 At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software #LI-DV1 #LI-Remote