Regional Operations Manager

About Zippd Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery. The Opportunity This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution. You will be responsible for: · Launching 15–20 micro warehouse locations across London · Onboarding operational service partners · Implementing operational processes · Launching new customer operations · Ensuring exceptional live service quality Key Responsibilities Network Rollout & Launch · Lead the operational launch of 15–20 micro warehouse locations across London · Coordinate launch readiness across facilities, labour , equipment and operational processes · Support go-live activities including on-site operational leadership Service Partner Management · Support the selection and onboarding of 1–4 operational service partners · Train and embed operational standards and processes · Drive accountability and operational performance Customer Onboarding · Support the onboarding and operational integration of new customers · Act as a key operational contact during launch periods Operational Excellence · Ensure service quality, operational consistency and KPI achievement · Quickly identify and resolve operational issues and bottlenecks Hands-On Operational Leadership · Be prepared to operate directly within the network when needed · Lead from the front during high-pressure operational periods Non-Negotiable Traits · Builder mentality and excitement for creating operations from scratch · Relentless ownership and bias for action · Operational toughness and resilience under pressure · Strong relationship management capability · Highly organised executor with strong multi-site coordination ability · Comfortable operating in ambiguity and fast-changing environments · Quick thinker with the ability to problem solve rapidly What We’re Looking For · Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations · Experience launching new operational sites or services · Excellent organisational and execution capability · Strong communication and stakeholder management skills · Willingness to travel extensively across London This Role Is Probably NOT For You If… · You are looking for a highly structured corporate environment · You dislike ambiguity or operational pressure · You prefer predictable routines · You avoid accountability or difficult operational decisions · You are uncomfortable getting hands-on when required What Success Looks Like · Successful launch of the London rapid delivery network · Strong operational partner performance · Successful onboarding of new customers · High operational service quality · Scalable operational processes