Regional Optician Belgium & Amsterdam

Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while. We are looking for a Regional Optician Belgium & Amsterdam , 38 hours. You’ll work closely with our stores, Regional Managers, Recruitment team, and HQ Optical Team to support, develop, and elevate our optical teams across the region. What our Regional Opticians do Be the link between HQ and stores by translating optical strategy, guidelines, and projects into clear ways of working across Belgium and Amsterdam. Coach and develop optical teams. Visit stores regularly to observe, support, and develop Opticians and Retail Associates through training, feedback, and hands-on coaching. Keep quality and compliance sharp by auditing optical processes, reviewing customer journeys, ensuring dispensing standards are followed, and maintaining high clinical and regulatory standards across the region. Support store performance. Partner with Regional Managers to identify opportunities, improve optical KPIs, increase fill rates, and drive commercial performance while maintaining excellent customer care. Lead optical communication. Facilitate regular touchpoints with Opticians, provide performance insights, share best practices, and act as the first point of contact for optical-related questions and support. Support hiring and onboarding. Partner with Recruitment and Store Managers on interviews, try-out days, onboarding, and probation reviews to help build strong optical teams. Drive training and development. Identify skill gaps, deliver training initiatives, and ensure colleagues have the tools and knowledge to succeed in their roles. Own operational excellence. Support stores with optical equipment maintenance, optical administration, customer escalations, and the implementation of new processes and projects. Deliver projects and improvements by working closely with the HQ Optical Team on new services, training content, and initiatives that continuously raise the bar across the region. You have Qualified Optician with a minimum of 5 years of experience in retail optics and a strong understanding of dispensing, customer care, and store operations. Experienced in high-volume environments and confident balancing customer experience with commercial performance. Commercially minded, people-first leader who coaches teams with clarity, empathy, and accountability. Strong communicator and relationship builder who can influence, support, and develop colleagues across multiple locations. Organised and proactive, with the ability to manage multiple priorities and work independently. Well-positioned to support the region, ideally based in the Antwerp area or another central location that allows for regular travel across Belgium and Amsterdam. Strong communication skills across languages, with fluency in Dutch and English. French is considered a plus. What we offer Rewarding your impact by earning up to a 16% monthly bonus when store targets are reached. Additional benefits that support your everyday life, including Sunday premiums, travel allowance, meal vouchers, and eco vouchers, all in line with local sector regulations. Time to recharge with up to 20 vacation days per year, plus public holidays. We care about you, with access to ClassPass, the option to book online sessions with a certified psychologist via OpenUp, and healthy snacks in store. See in style, with up to two free pairs of glasses per year, plus discounts for friends and family. Benefits at Work access, giving you discounts on a wide range of products and services. Time to give back, with one paid volunteer day per year for employees working 32+ hours per week. Time to grow, with full access to our online learning platform.