Registration Support Team Manager – Registration Operations

This advert is for current internal applicants only. External applications will be rejected.


Grade D - £30,373 (National) or £36,229 (London - for London office based or home-based workers within the boundary of the M25) – There is also an additional homeworking allowance of £600 per annum for those working from home. Please note for part-time roles – this will be pro rata.

Contracted Hours: Minimum 30hrs per week (Condensed and flexible only)

Contract Type: Secondment opportunity until 31st July 2027. Internal applicants must obtain written confirmation from their line manager, granting permission to be released from their current role, before applying for this opportunity.

Location: Homebased – Flexible

Closing date: Sunday 18 October 2026 @ 11.59pm


Make a difference

Every role at CQC contributes to our mission. If you’re looking for a new role in Registration Operations that gives a true sense of meaning and purpose, then you’ve found it!

As a Registration Support Team Manager, you’ll lead a team that helps ensure people receive safe, effective, and high-quality care by supporting the smooth running of our registration processes.

Picture this

As a Registration Support Team Manager in Registration Operations, you’ll be at the heart of a fast-paced, high-volume environment where your leadership directly impacts the experience of providers and the public. You’ll guide your team to deliver excellent customer service while supporting their development and wellbeing.

In the last year as a Registration Support Team Manager in Registration Operations, you might have:

• Led improvements to service delivery by analysing performance data and implementing new workflows to meet service level agreements.

• Supported the rollout of a business change initiative, ensuring your team was engaged, informed, and equipped to adapt successfully.
  
  

The role

You’ll play an important part in delivering our mission. In this role, you’ll:

• Lead and support your team: Motivate staff to deliver high-quality service, manage performance, and promote continuous improvement.
  
  
• Manage service delivery: Oversee workflow and ensure your team meets service levels and quality standards, acting as the first point of escalation for customer issues.
  
  
• Drive learning and development: Conduct quality checks, provide coaching, and collaborate with performance coaches to support staff growth and service improvement.
  
  

Show us
We will be looking for specific skills, knowledge and experience in your application form:

• Registration Support knowledge is essential in this role.
• Experience leading and motivating teams in a high-volume, customer-focused environment, with a track record of achieving service targets.
• Ability to interpret and use performance data to inform decisions and improve service delivery.
• Strong communication and coaching skills, with experience supporting staff development and resolving customer issues effectively.
  
  

As part of your assessment there will be an interview and an exercise.

Compliance
Note for internal candidates:
This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.
To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps
If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.
You can read the full details of the role in the Job Description
If you’d like an informal chat about the role contact – Julia Findley, Operations Manager - julia.findley@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.

The Benefits
We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all
We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.
We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact recruitment@cqc.org.uk. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.
We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.
We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision
We are guided by our core values, which shape our work and our culture.
Excellence – being a high-performing organisation.
Caring – treating everyone with dignity and respect.
Integrity – doing the right thing.
Teamwork – learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.

A Note on AI
AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.