Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Relationship Manager
About your role:
As a Relationship Manager at Fiserv, you will lead the overall business relationship for a portfolio of clients within the financial services industry. You will work closely with client executives, internal sales support, product sales subject matter experts, marketing, and leadership teams to strengthen partnerships, support retention, and grow revenue. Your work will help drive client satisfaction, loyalty, and long-term business value.
What you'll do:
Serve as the primary point of contact for assigned clients and act as a trusted resource for client operations, service needs, and relationship strategy.
Manage and grow a portfolio of client relationships through contract renewals, consultative selling, and partnership with product sales subject matter experts to expand adoption of Fiserv solutions.
Maintain day-to-day oversight of assigned accounts by monitoring business needs, coordinating issue resolution, and ensuring consistent follow-through on commitments.
Build strong relationships with executive and senior-level client stakeholders to understand business priorities, address concerns, and support long-term retention.
Meet or exceed revenue, profit, and customer satisfaction goals through proactive account planning, contract negotiations, and ongoing client engagement.
Maintain knowledge of industry trends, banking operations, and relevant Fiserv solutions to align client needs with business opportunities.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
6+ years of experience in relationship management, account management, sales, or client-facing business development within the financial services, banking, or financial technology industry.
6+ years of experience working with senior leaders, including executive-level client stakeholders, to manage complex business relationships and support strategic account growth.
Experience negotiating renewals, identifying revenue opportunities, and managing client retention activities within an assigned portfolio.
Ability to communicate clearly through written, verbal, and presentation formats with internal and external stakeholders.
Experience using customer relationship management tools such as Salesforce or similar enterprise customer relationship management platforms.
High school diploma or equivalent required; Bachelor's degree or higher in Finance, Business Administration, or a related field preferred, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
Experience managing and growing relationships with large, complex client organizations.
Experience with Fiserv systems, products, or operating environments.
Knowledge of host-based systems, financial data processing systems, or related banking technology platforms.
Experience training clients or internal partners on processes, tools, or technical topics.
How you'll work:
This role requires use of a computer and audio equipment.
Travel:
This role require frequent travel (25%+).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact
AskHR.US@fiserv.com
. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing
agreements. Please
do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
---
Questions:
-
At Fiserv, we value integrity and transparency. As you complete your job application, please be aware that providing truthful, accurate, and complete information is essential. Any discrepancies, omissions, or falsehoods may result in the rejection of your application, withdrawal of any employment offer, or dismissal if you are already employed. Thank you for your commitment to maintaining the trust and integrity of our hiring process.
-
Are you currently or have you ever worked for Fiserv, First Data or any of their affiliates, subsidiaries or predecessors as an employee or contractor?
- No
- Yes
-
Are you of legal age to work in the United States?
- No
- Yes
-
Are you legally authorized to work in the United States?
- Yes
- No
-
Will you need Fiserv to sponsor you for a visa or otherwise provide support related to work authorization in order to work legally in the United States, either now or in the future? This includes, but is not limited to, candidates currently in F-1 Status with OPT or CPT work authorization and candidates who currently hold or will require employment-based work authorization sponsored by a U.S. employer (i.e. H-1B, TN, etc).
- Yes, I will require sponsorship now or in the future.
- No, I will not require sponsorship now or in the future.
-
Are you willing to work on-site? Please note that remote positions would not be required to work on-site.
- Yes, I am willing to work on-site.
- No, I am not willing to work on-site.
-
Are you currently within commuting distance to this work location? If you are not within commuting distance, are you willing to relocate? Please note that remote positions would not require relocation.
- Not applicable, I am within commuting distance.
- Yes, I am willing to relocate.
- No, I am not willing to relocate.
-
Client/Customer Employment Disclosure: Have you ever been employed by an organization (company/agency) that is a Fiserv or First Data client/customer? Note: Answering ‘Yes’ will not automatically disqualify you from working for Fiserv.
- Yes
- No
-
Do you have any relatives currently employed at Fiserv?
- No
- Yes
-
Are you a current or former United States Military Service Member or military spouse? (Please select all that apply)