Remittance Processor (Winchester)

Ensure the accurate and timely capture, validation, and processing of remittances, including checks, money orders, and cashier's checks, from various sources and systems. Verify the authenticity of transactions, process them accurately, and confirm that funds are correctly allocated and deposited into the appropriate accounts. Perform complex and varied duties requiring moderate analysis and limited latitude, adhering to Navy Federal Credit Union mail safety protocols, check negotiability standards, and check fraud procedures. Research multiple platforms and resources to ensure remittance and check processing comply with internal policies and federal regulations. Use appropriate levels of authority to make independent, mission-critical decisions related to processing remittances, returns, potential fraud detection, and hold requirements, while collaborating with others. Work under direct supervision.

• Sort, scan, validate, and process remittances from various sources accurately and timely
• Review and verify incoming documents to mitigate fraud risk
• Follow Navy Federal Credit Union safety protocols and check fraud procedures
• Monitor operational priorities, including time in system, production goals, and service level targets
• Assess the negotiability of financial instruments and escalate as necessary
• Verify transaction authenticity and allocate funds in compliance with federal and organizational policies
• Evaluate risks associated with remittances and process or escalate accordingly based on channel
• Make independent and informed decisions on special handling for deposits/payments within federal regulations and policies
• Identify and seek guidance for compliance issues then make recommendations to minimize risk.
• Research member accounts and determine fund allocation for remittances and deposits
• Work independently under moderate supervision, maintaining timeline sensitivity
• Communicate effectively with internal partners to resolve member issues
• Manage multiple tasks, including adhering to safety protocols in processing remittances and logging items across systems
• Create accurate member-facing correspondence, including image replacement documents and regulatory notifications
• Stay updated on industry trends relating to processing procedures and technology
• Recommend improvements to enhance efficiency and accuracy in remittance processing
• Perform other duties, as assigned

• Exposure to performing clerical or administrative duties/responsibilities
• Basic skill navigating multiple screens and PC applications and adapting to new technologies
• Basic keyboarding/typing skills
• Effective verbal and written communication skills across a various channels
• Basic skill performing mathematical calculations and working accurately with numbers
• Experience handling multiple tasks simultaneously with a high degree of accuracy
• Basic skill following and completing computer delivered instructions
• Familiarity of check negotiation requirements

Desired Qualifications

• Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
• Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
• Familiarity with Remittance platforms including Mavro, eDeposits, EZAdmin, Encore, UAD, VINTEK

Additional Information

Hours:

• Monday – Friday, 12:00PM – 8:30PM ET; Rotating Saturdays; Essential personnel

Location:

• 141 Security Drive, Winchester, VA 22602