Remote Adherence Medical Assistant Specialist

Adherence Medical Assistant Specialist | Remote
Employment Type: Full-Time
Start Date: November 9, 2026

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide, improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people's lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

We are seeking a motivated and detail-oriented Adherence Medical Assistant Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility.

You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs.

AI Fluency Requirement — Non-Negotiable

Nsight Health is an AI-first organization. Every team member is expected to actively use AI tools in their day-to-day work, not as a novelty, but as a core productivity multiplier.

This role requires genuine curiosity about AI, comfort experimenting with tools such as Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

• Conduct proactive outbound outreach to support patient adherence and RPM engagement goals
• Encourage and educate patients to complete required physiological readings each month
• Perform Interactive Communication calls to assess patient status and support clinical engagement
• Identify and address barriers to adherence through education and motivational support
• Prioritize outreach based on adherence status and campaign requirements
• Maintain accurate and compliant documentation of all patient interactions in the Electronic Health Record (EHR) system
• Escalate clinical concerns or patient issues to the appropriate care teams
• Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement
• Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Required Qualifications

• Active Medical Assistant license
• Strong communication and persuasive skills, with the ability to build rapport and trust with patients over the phone
• A genuine passion for patient engagement and education
• Moderate to advanced proficiency in EHR systems
• Strong organizational skills and attention to detail, with the ability to accurately document patient interactions and follow established protocols
• Self-motivated and able to work independently and effectively in a remote environment
• Demonstrated AI fluency, including active use of tools such as Claude, ChatGPT, or workflow automation in daily work

Preferred Qualifications

• Experience in a medical or sales-focused role

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 15 Mbps upload
• Hardwired Ethernet connection required; Wi-Fi is not permitted
• Speed test submission required during the offer process
• Private, HIPAA-compliant dedicated workspace
• Company-provided equipment shipped upon hire

Training Requirements

All new hires must complete a comprehensive training program before independently supporting patients.

• Duration: Four weeks
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time
• Full attendance is required. Absences may delay the start date or result in rescission of the offer.

Compensation & Benefits

• Base Pay: $20.00 per hour
• Monthly Bonus: $3,000–$4,000 per month on average, capped at 100% of base
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at the time of payout

Shift Differentials:

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday

Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.

Additional Compensation:

• 5% Bilingual Pay Allowance

Benefits Include:

• 11 paid company holidays annually
• Paid Time Off (PTO)
• Medical, dental, vision, and supplemental insurance options
• 401(k) with 3.5% company match
• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you'll be part of a fast-growing organization at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role, from clinical operations and customer success to marketing, technology, and leadership, directly contributes to improving how healthcare organizations care for their patients.

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities.

All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures.

If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page.

Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.