Industry
Technical Sales and Business Development
Work Arrangement
Remote (Fully Remote)
Job Type
Full-Time
Work Schedule
Eastern Time (9:00 AM – 5:00 PM ET minimum overlap; extended hours welcomed)
Locations
LATAM (Primary) | Open to exceptional bilingual candidates in other regions (timezone-dependent)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a fast-growing healthcare and wellness company operating a premium, membership-based clinic serving high-net-worth individuals and professionals. The business is undergoing a major growth phase, including a brand repositioning, operational expansion, and system modernization.
The company delivers a high-touch, concierge-style experience that blends medical expertise with luxury service standards. Their clientele expects discretion, sophistication, and exceptional communication, making every interaction a key part of the overall brand experience.
Role Overview
The Bilingual Patient Sales & Consultation Specialist is responsible for owning the full remote patient journey—from initial inquiry to confirmed consultation or procedure. This role sits at the intersection of sales, customer experience, and healthcare communication, requiring both consultative selling skills and strong emotional intelligence.
You will engage with inbound leads, educate prospective patients on services, and guide them toward booking decisions through high-touch, personalized conversations. The role is highly execution-focused but also requires independent thinking, as systems and processes are still being built.
This position is ideal for a polished, proactive sales professional who thrives in fast-paced, evolving environments and can communicate with confidence and sophistication across diverse patient profiles.
Your Impact
You will directly influence revenue growth by converting inbound leads into booked consultations and procedures. Your ability to build trust and communicate effectively will shape the patient experience and reinforce the company’s premium positioning.
You will help streamline the remote sales process, improve conversion rates, and maintain a high-quality pipeline through consistent follow-ups and CRM management. Your insights will also contribute to refining messaging, identifying conversion blockers, and improving operational efficiency across the patient journey.
Core Responsibilities
Inbound Lead Management & Conversion – 40%
Respond to inbound calls, messages, and web inquiries promptly and professionally
Own the full patient journey from first contact through booked consultation or procedure
Qualify leads based on intent, fit, and readiness
Execute structured follow-ups for warm and cold leads
Coordinate handoffs with in-clinic teams for final conversion stages
Product Knowledge & Consultative Selling – 30%
Learn and master the company’s service and procedure offerings
Translate technical or medical information into clear, persuasive messaging
Identify patient motivations and align them with appropriate services
Conduct sensitive conversations with professionalism and discretion
Brand Voice & Patient Experience – 15%
Deliver high-quality, brand-aligned communication across all touchpoints
Provide anticipatory, high-touch customer service
Maintain a polished and professional tone reflective of a premium brand
CRM & Pipeline Management – 10%
Manage daily pipeline activity within CRM systems
Track interactions, update lead stages, and maintain clean data
Identify trends and report conversion insights to stakeholders
Internal Coordination & Onboarding – 5%
Collaborate with internal teams on scheduling and follow-ups
Participate in onboarding and knowledge-base training
Contribute to process improvements and workflow optimization