Remote Client Service Associate

Job Title: Remote Client Service Associate

Location: Remote | Mexico

Salary Range: Up to USD 1,200 per month.

Work Schedule: Monday to Friday, 8:00 AM–5:00 PM US Eastern time. Availability for evenings, weekends and holidays may be required.

Contractor Note

Independent contractor position.

Company Overview

Sagan connects international talent with US-based businesses, supporting executives and teams with experienced remote professionals.

Position Overview

Coordinate customer service requests, service partners and ticket follow-up for a US-based service operation. You will help customers get timely answers and keep operational records accurate.

Key Responsibilities

• Respond to customer inquiries by phone, email and web portals.

• Schedule services and enter or update work orders.

• Follow open tickets through resolution and keep customers informed.

• Investigate invoice or payment questions with service partners.

• Escalate urgent problems, validate records and support operational projects.

Qualifications

• High school diploma and at least two years of customer service experience.

• Experience entering a high volume of transactions accurately.

• Microsoft Office and Excel proficiency.

• Clear communication, strong organization and practical problem-solving.

• Ability to work independently and handle sensitive information responsibly.

Nice-to-Haves

• A bachelor's degree is preferred.

Resume Submission Guidelines

Submit an English resume as a text-based PDF. Include relevant work samples when requested in the application.

How to Apply

Use the Apply button on this LinkedIn listing to complete the application.