( Remote) Client Service Representative

We work with unions, credit unions, associations, and their members across Canada to provide long-term benefit solutions designed to protect families and give them added peace of mind. Our mission is centered around helping working families understand and access the coverage available to them, with a strong focus on making sure every child has the protection they deserve. As our organization continues to grow, we're looking for motivated, people-focused individuals who are ready to build a meaningful career in a supportive remote environment. Position Overview In this role, you'll connect directly with families who are looking for guidance on their permanent benefits program. You'll help explain their available options, answer questions, and ensure each family receives clear, professional support throughout the process. Responsibilities You will be responsible for: Presenting benefit options clearly through virtual Zoom appointments Assisting families with accurate documentation and enrollment details Building and maintaining long-term client relationships Following up with clients in a timely and professional manner Working with team members to improve service quality and overall efficiency Qualifications The ideal candidate will have: Legal authorization to work in Canada High school diploma or equivalent; post-secondary education is an asset Previous experience in customer service, administration, sales, or a client-facing role preferred Strong communication and interpersonal skills Ability to stay organized and detail-oriented A positive attitude and willingness to learn Comfort working in a remote, digital environment What We Offer Comprehensive benefits including dental, prescription coverage, travel insurance, and more Fully remote flexibility with the ability to work from home Structured training and mentorship to help you succeed Career advancement opportunities based on performance Performance bonuses and incentive trips Supportive team culture where your effort and growth are recognized Apply Today If you're looking for a career that offers purpose, flexibility, growth, and the chance to make a real difference for families, we encourage you to apply today.