Remote Client Support Specialist

About the Role We collaborate with unions, credit unions, and member-based organizations across Canada to deliver long-term benefit programs that help protect families. Our mission is to support working households and ensure access to reliable coverage. As we continue to expand, we're looking for driven, people-oriented individuals to join our growing team. What You'll Do In this role, you'll act as a trusted point of contact for families, helping them understand and navigate their benefits with clarity and professionalism. Key Responsibilities Present and explain benefit options through virtual meetings Accurately complete and manage required documentation Build strong, ongoing relationships through consistent follow-up Work closely with team members to improve client experience and workflow What We're Looking For Must be legally eligible to work in US or Canada High school diploma or equivalent (post-secondary education is an asset) Experience in customer service, administration, or client-facing roles is preferred Core Skills Clear and confident communication, both written and verbal Strong organization and attention to detail Ability to adapt in a fast-paced, remote environment Problem-solving mindset Team-focused attitude with a willingness to collaborate What You'll Gain Comprehensive benefits package including dental, prescription, and travel coverage Fully remote position with flexible scheduling Ongoing training and defined advancement opportunities Performance-based bonuses and incentive programs Supportive, inclusive team culture Apply Now If you're looking for a role that offers flexibility, growth, and meaningful work, we encourage you to apply and take the next step in your career.