Remote Customer Service

Company Description Services Of Future Technologies (SOFT) delivers innovative IT solutions that help organizations grow through the use of cutting-edge technologies. The company focuses on transforming business operations, enabling clients to improve efficiency, scalability, and digital capabilities. SOFT partners with businesses across industries to design tailored technology solutions that address their unique challenges and goals. Team members work in an environment that values problem-solving, customer-centric thinking, and continuous improvement.
Role Description This is a full-time remote role for a Customer Service representative at SOFT. In this position, the individual will respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues. Daily tasks include troubleshooting basic product or service problems, guiding customers through solutions, documenting interactions in the support system, and escalating complex concerns when needed. The role involves maintaining a professional and empathetic communication style, monitoring customer feedback, and contributing to process improvements that enhance the customer experience. The individual will collaborate with internal teams to stay current on product updates and ensure consistent, high-quality support.
Qualifications

• Demonstrated skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
• Ability to foster strong Customer Satisfaction and Customer Experience through empathetic, solution-oriented interactions.
• Strong Phone Etiquette and clear communication skills for professional, customer-facing conversations.
• Comfort working remotely with reliable internet connectivity and a quiet, professional workspace.
• Excellent written and verbal communication skills in English.
• Organizational and time-management skills to handle multiple requests and meet response-time expectations.
• Prior experience in a customer-facing or call center role is preferred, especially in technology or software environments.
• High school diploma or equivalent required; additional education or certifications in customer service or IT support are beneficial.
  

Salary range 80k to 100K