Remote Customer Service & Admin Support

Remote Customer Service & Admin Support

Customer Service & Admin Support | Remote | Support U.S. Clients

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Important: Only CVs submitted in English will be considered.

Higher Options is hiring an organized and service-minded Customer Service & Admin Support Representative to support U.S.-based clients remotely.

This role is ideal for someone who enjoys helping people, communicates clearly in English, and keeps details, records, and follow-ups under control. It combines customer-facing support with administrative work behind the scenes.

What you’ll do:

• Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracy
• Process service changes such as orders, renewals, and cancellations
• Document every interaction and keep CRM records updated, clean, and actionable
• Manage calendars, scheduling, and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents, and customer communications
• Coordinate follow-ups, timelines, and open tasks to make sure nothing falls through the cracks
• Troubleshoot customer concerns and escalate complex cases when needed
• Contribute to internal improvements such as templates, FAQs, and process documentation

What we’re looking for:

• 2+ years of experience in customer service, administrative support, EA, or similar roles
• Strong written and verbal English
• Excellent organization and attention to detail
• Experience with CRMs (such as HubSpot or Salesforce), Google Workspace or Microsoft 365
• Familiarity with tools like Asana, Slack, Trello, and spreadsheets
• Patience, empathy, and problem-solving skills under pressure
• Reliable internet connection and availability during U.S. business hours, primarily CST

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Schedule: Full-time, 40 hours per week

Paid time off: Often includes national holidays and paid vacation days, depending on the client.

Application Process

1. Submit your application: Click Apply on LinkedIn.
2. Initial review: Our team will review your application and reach out within a few days if your profile aligns. Please monitor your email for updates. We will send you a quick survey and some emails if you pass.
3. Interview: If the initial review is successful, we will contact you to schedule a virtual interview.

We look forward to learning more about you and helping you build a long-term, rewarding career with Higher Options.