REMOTE - Customer Service Representative

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

They provide full-service HOA and community management. They support boards and homeowners through fair compliance enforcement, transparent financial reporting, responsive service, and modern technology to ensure smooth operations and clear communication.

Responsibilities

• Review returned mail to identify owners with outdated or incorrect mailing addresses.
• Reach out to owners by phone and email to verify or request updated contact information.
• Keep track of contact attempts, responses, and any information that still needs to be updated in addition to the number of pieces of returned mail being processed for each community.
• Update owner information in the appropriate company databases/systems.
• Follow up with owners who have not responded when necessary.
• Document unsuccessful contact attempts and records that may need additional follow-up.
• Help identify and correct discrepancies between owner records and information received from owners.
• Work with other departments as needed to make sure updated information is properly recorded.
• Maintain confidentiality when handling owner information.
• Assist with other administrative or office tasks as needed when time allows.
  
  

What We Offer

• Remote Work
• 13th Month Pay
• Medical Care Allowance / HMO
• Holiday Bonus
• Paid PTOs
  
  

Schedule

Monday - Friday:

• 11:00 PM - 8:00 AM Manila time
• 1 hour lunch break
  
  

*You will be expected to complete 15-20 hours of paid pretraining prior to your official start date

Minimum Requirements

A must:

• Advanced English level (written and speaking)
• High School diploma
• Proficiency with Excel and Microsoft Outlook.
  
  

A Plus

• Your device must comply with the following specifications:
• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet Speed
  
  

Competencies

Organized Attention to Detail Communication Skills Critical Thinker