Remote Customer Service Representative

Remote Customer Service Representative 📍 100% Remote 🕒 Open Availability Required: 7:45 AM - 10:00 PM (Local Time) 📅 6-Month Contract Are you passionate about helping people and providing exceptional customer service? We are seeking Customer Service Representatives to support consumers during the open enrollment season by assisting with account management, password resets, document uploads, and healthcare benefit inquiries. This is a fully remote opportunity with a collaborative team and paid training provided. Key Responsibilities Customer Support Answer inbound customer calls and respond to online chat inquiries Assist customers with account creation and password resets Help customers upload required documents and navigate online systems Answer questions regarding healthcare coverage, eligibility, and available plan options Provide professional, friendly, and accurate customer service on every interaction Problem Solving & Issue Resolution Research and resolve customer concerns in a timely manner Diagnose issues and identify appropriate solutions Escalate complex matters when necessary while ensuring a positive customer experience Adapt quickly to changing processes, procedures, and program updates Administrative Support Accurately document customer interactions and account updates Input and maintain customer information within internal systems Follow all company policies, procedures, and compliance guidelines Complete additional administrative tasks as assigned Qualifications Required Skills Customer service experience Experience handling inbound phone calls Strong computer literacy and ability to navigate multiple software applications simultaneously Excellent communication and problem-solving skills Ability to learn new systems and processes quickly Strong attention to detail and accuracy Ideal Experience Call center or contact center experience Experience supporting customers in healthcare, insurance, benefits, or related environments Chat support experience preferred Comfortable working in a metrics-driven environment Training & Schedule Training Schedule: Monday-Friday 9:00 AM - 5:30 PM EST Work Schedule: Candidates must have open availability between 7:45 AM and 10:00 PM based on their local time zone Schedules may vary based on business needs and open enrollment demands Work Environment 100% remote position Quiet, professional home office required Reliable high-speed internet connection required Ability to work independently while remaining engaged with a virtual team Why Apply? Fully remote opportunity Gain experience supporting consumers during open enrollment Comprehensive training provided Fast-paced, customer-focused environment with opportunities to develop valuable customer service and technical skills If you enjoy helping others, are tech-savvy, and thrive in a customer-focused environment, we encourage you to apply! Job Type & Location This is a Contract position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.