REMOTE Customer Service Representative

1. About Our Client:

The organization operates within the social services sector, focusing on helping individuals obtain their Social Security benefits. It addresses the challenge of navigating complex government benefit systems by providing direct customer support and assistance to clients seeking access to these benefits.

2. About the Opportunity:

The Customer Service Representative role is designed to deliver high-quality service by addressing customer inquiries and resolving complaints related to Social Security benefits. This position ensures that clients receive accurate information and assistance, contributing to the organization’s mission to facilitate access to essential social services.

3. Responsibilities:

• Interact with customers via telephone, email, or in person to provide support and information.
• Collect and enter information related to services.
• Address customer questions and complaints; escalate complex issues to appropriate staff.
• Take necessary actions to resolve customer problems and concerns.
• Maintain detailed records of customer interactions.
• Perform additional duties as assigned.

4. Requirements:

• Ability to talk on the phone and type simultaneously.
• Strong reading, writing, verbal communication, and active listening skills.
• Successful completion of background check and typing test (minimum 35 WPM).
• Dedicated quiet workspace free from distractions.
• Customer service orientation with grievance resolution skills.
• Proficient computer skills and ability to learn new software.
• Capacity to sit for extended periods.
• Reliable attendance.
• Minimum of high school diploma or G.E.D. with two years of telephone customer service or call center experience; associate degree preferred.
• Required telephone experience; auto dialer experience preferred.
• Experience with computer data entry.
• Bilingual English-Spanish skills are a plus.

Physical Requirements:

• Extended periods sitting at a desk, talking on the phone, and working on a computer.

Remote Work Requirements:

• Dedicated desk and chair with necessary equipment.
• Quiet work area without distractions.
• Personal high-speed internet with minimum 100 Mbps download and 20 Mbps upload via ethernet cable.
• Available to answer calls during normal work hours.
• Residency in specified U.S. states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, or WV.

5. Pay Range and Compensation Package:

• Hourly pay rate of $18.00.

6. Benefits & Perks:

• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Disability insurance.
• 401(k) plan with employer match.
• Paid time off after 90 days.
• Ten company-paid holidays.

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.