Remote Customer Service Representative (m/f/d) with Norwegian - Warranty services

Job-ID: 417205 Are you looking for an exciting job that offers you the full flexibility of working from home? We are looking for motivated and communicative Norwegian-speaking Customer Service Representatives (m/f/d) to support our customer service team for an extended warranty provider for consumer electronics and home appliances —100% from home. If you enjoy working with people, then Foundever is the right place for you! Start: 05.10.2026 | Location: Remote | Weekly hours: 20 - 40 h Working hours: Mon - Sat between 08:00 AM and 8:00 PM Salary: 2.639,33 - 2.839,33 €/month (Fixed salary 2.409,33 € /month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month) Your benefits: Career changers are very welcome! Individual work environment tailored to your preferences thanks to 100% remote work. Digital, paid training and hardware provided Team events: Even when working from home, you are not alone – take part in virtual team events and stay in touch. Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups. Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more. Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally. International advancement opportunities through global German-speaking projects. Save time and protect the environment: No commuting means more time for other activities and reduces CO2 emissions. 27-31 vacation days (depending on length of service) plus special leave.Optional German language classes Your new tasks: Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail Increasing customer satisfaction by processing inquiries quickly and competently Review of the submitted claims for damages Your qualifications: Fluency in Norwegian (C2-level) and English (B2-level) Commercial and technical affinity regarding the internet and phone calls PC literacy Previous customer service experience preferable Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines Willingness to learn and eagerness to learn Empathetic and socially competent personality Requirements for working from home: Broadband connection (DSL, VDSL or cable) Internet connection with at least 16 Mbit/s downstream and 1 Mbit/s upstream Quiet, lockable room with ergonomic workstation Residence in Germany Sounds like the right job? Take your chance and apply now! This is what you can expect from us after you have applied: 1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details. 2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager). 3. If all these steps have been completed successfully, we will give you a warm welcome! You have any further questions? Feel free to contact us by e-mail: karriere.berlin@foundever.com Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®! We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?