REMOTE Customer Service Team Manager

Remote Leadership Manager AO Globe Life | 100% Remote | Leadership Opportunity Lead with Purpose. Develop People. Grow Your Career. AO Globe Life is expanding its leadership team and seeking experienced, motivated professionals who are passionate about coaching others, building high-performing teams, and delivering exceptional client experiences—all within a fully remote environment. If you have a background in leadership, management, operations, customer service, or team development and are looking for a flexible opportunity with long-term growth potential, we'd love to hear from you. In this role, you'll support both clients and team members by conducting virtual consultations, mentoring representatives, and fostering a culture of accountability, collaboration, and continuous improvement. What You'll Do 🤝 Support Clients Connect with individuals who have requested information about available benefit programs Schedule and conduct virtual consultations via Zoom Educate clients on available benefit options Guide clients through enrollment and provide ongoing support Maintain accurate digital records and follow-up communications 🌟 Lead & Develop Your Team Recruit, mentor, and coach new representatives Lead virtual team meetings, coaching sessions, and training calls Set performance expectations and monitor individual and team progress Foster a positive, collaborative, and growth-focused culture Support professional development through ongoing mentorship and leadership coaching What We Offer 🌎 100% Remote Work Work from anywhere within the United States while enjoying the flexibility of a fully remote career. ⏰ Flexible Scheduling Build a schedule that supports your professional goals and personal priorities. 📞 Warm Leads Provided Work with individuals who have already requested information—no cold calling or prospecting required. 💰 Weekly Pay Receive weekly direct deposit with opportunities for performance bonuses and leadership incentives. 📚 Leadership Training & Development Benefit from comprehensive onboarding, executive mentorship, ongoing coaching, and structured leadership development programs. 📈 Career Advancement Advance based on performance, initiative, and leadership—not tenure. Clear pathways into senior leadership roles are available. 🤝 Collaborative Team Culture Join a supportive organization that values mentorship, accountability, professional growth, and teamwork. Ideal Candidate We're looking for professionals who demonstrate: Leadership or management experience Strong communication and interpersonal skills Excellent organizational and time-management abilities Confidence using Zoom, Microsoft Office, and other digital tools Ability to work independently in a remote environment Passion for coaching, mentoring, and developing others Positive attitude with a solutions-oriented mindset Experience in leadership, operations, customer service, recruiting, sales management, or client relationship management is highly valued. Minimum Requirements Legally authorized to work in the United States Reliable high-speed internet connection Windows-based computer with webcam Professional home office environment Ability to obtain any required state insurance licensing (licensing guidance provided) About AO Globe Life For more than 70 years , AO Globe Life has proudly partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life, accident, and health benefits to working families across the United States. As a remote-first organization, we are committed to developing exceptional leaders through mentorship, collaboration, continuous learning, and performance-based advancement while delivering outstanding service to the families we proudly serve. Ready to Lead the Next Generation? If you're ready to grow your leadership career with a company that values integrity, service, mentorship, and long-term success, we'd love to connect with you. Apply today and discover how far your leadership can take you with AO Globe Life. Lead with Purpose. Inspire Growth. Build Your Future.