Remote Customer Success Associate

We get a lot of applications, to make sure your application is seen, fill this 3-minute Jotform Application (copy/paste into browser):

https://form.jotform.com/261158613806054

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞 : Remote Customer Success Associate

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Remote – Work from Home

𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞: U.S. Time Zones

𝐓𝐲𝐩𝐞: Full-Time, Permanent

𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

We are looking for a motivated Remote Customer Success Associate to support customers through clear communication, timely follow-up, and dependable service. In this role, you will connect with customers and prospects, explain available services, answer questions, identify opportunities, and help coordinate the next steps. Success requires strong organization, a positive attitude, and a commitment to delivering accurate and professional interactions.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :

- Make and receive approximately 350–450 calls per day based on assigned campaigns and business needs.

- Communicate with customers and prospects to understand their needs and provide helpful information.

- Explain services, procedures, and appointment requirements in a clear manner.

- Conduct structured conversations using approved scripts and qualification questions.

- Respond to concerns and objections with patience, confidence, and professionalism.

- Identify qualified opportunities and schedule appointments or follow-up activities.

- Maintain accurate customer profiles, notes, and interaction histories in the CRM.

- Record outcomes and update lead statuses immediately after calls.

- Follow up with customers according to assigned schedules and established procedures.

- Meet daily performance standards for call volume, quality, productivity, and conversions.

- Work closely with supervisors and team members to improve customer outcomes.

- Attend training sessions, coaching meetings, and performance discussions.

- Handle other customer success and outreach responsibilities as assigned.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

- Excellent English communication and comprehension.

- Confident, approachable, and professional phone presence.

- Strong relationship-building, listening, and problem-solving skills.

- Ability to understand customer needs and communicate solutions clearly.

- Comfortable using CRM software, dialers, spreadsheets, and online platforms.

- Detail-oriented with strong documentation and organizational habits.

- Reliable primary and backup internet and electricity.

- Personal laptop or desktop computer and smartphone.

- Self-disciplined, dependable, and able to work effectively from home.

- Willingness to learn, follow established processes, and accept coaching.

- Previous customer success, customer service, sales, or call center experience is a plus but not required.

𝐖𝐡𝐚𝐭 𝐖𝐞 𝐎𝐟𝐟𝐞𝐫:

- 100% remote work-from-home position.

- Structured training led by U.S.-based professionals.

- Clear scripts, systems, and customer success processes.

- Professional development and advancement opportunities.

- Supportive and collaborative team culture.