Remote Customer Support Advisor

About the Opportunity We work with union members, credit union members, association groups, and their families across Canada to help them access long-term benefit programs designed to provide financial protection and peace of mind. Our mission is to support working families with clear, professional guidance and ensure they understand the coverage options available to them. As our team continues to grow, we're looking for motivated, people-focused individuals who are ready to build a meaningful career in a fully remote environment. What You'll Do In this role, you'll connect with families virtually and help guide them through their permanent benefits program from start to finish. You'll be responsible for creating a smooth, professional experience while ensuring each member receives accurate information and support. Your responsibilities will include: Reviewing benefit options with members through Zoom appointments Explaining programs in a clear, simple, and professional manner Assisting with documentation and ensuring details are completed accurately Building lasting relationships through consistent follow-up and service Working with your team to improve communication, organization, and client experience Participating in ongoing training and development to strengthen your skills What We're Looking For We're looking for individuals who are reliable, coachable, and comfortable communicating with people in a virtual setting. Previous experience in customer service, administration, sales, or client support is helpful, but not required for the right candidate. Qualifications Must be legally authorized to work in Canada or US High school diploma or equivalent required Post-secondary education is considered an asset 1+ year of customer support, administrative, or client-facing experience preferred Comfortable using Zoom, email, and basic computer systems Key Skills Strong verbal and written communication skills Excellent organization and attention to detail Ability to adapt in a fast-paced remote environment Professional, positive, and solution-focused attitude Strong time-management skills Team-oriented mindset with a willingness to learn Why Join Us? Comprehensive Benefits – access to dental, prescription coverage, travel insurance, and more Fully Remote Flexibility – work from home with more control over your schedule Career Development – structured training, mentorship, and advancement opportunities Performance Incentives – bonuses, recognition, and incentive travel opportunities Supportive Culture – a positive team environment where effort and growth are valued Purpose-Driven Work – help families better understand programs designed to protect their future