Remote Customer Support Specialist

We're hiring a Customer Support Specialist to be the first human our early users reach — questions, onboarding, and the follow-through that turns a first login into a habit. Summary Flexible Title: Can tailor to reflect your skills & experience. Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract). Flexible Commitment: Can do short-term, long-term, or intermittent. Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours. About Us We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast. About The Role We're onboarding our first wave of users — busy professionals and business owners who value their time. They don't need a script. They need someone fast, organized, and actually helpful when they have a question, hit a wall, or want to do more. This is customer support with a relationship bar: answer people, unblock them, make sure nobody sits in an inbox. Warmth and follow-through beat canned macros. You'll be the human touchpoint for people who are used to working through relationships. Compensation Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome. What You'll Do in Your First 7 Days You've reviewed who our early members are and what they care about You've gone through the platform yourself and can navigate it confidently You've responded to your first batch of user questions You've attended your first team meeting and understand how user feedback flows to product The team knows who you are, why you're here, and how you'll work together What You'll Do Ongoing Be the first point of contact — reply to questions, troubleshoot, and make sure people feel heard Onboard new members — get them through first steps so they see value quickly Keep the inbox honest — nothing sits; you close the loop Relay user feedback — you're the voice of the user internally Build relationships — our users value a person over an automated reply What We're Looking For Must-haves: 1–3 years in customer support, customer success, client services, or any role where you helped people at volume Genuinely enjoy talking to people and solving their problems Strong written communication — you can write a clear, warm reply without a template Organized and responsive — you don't let messages sit unanswered Comfortable working across time zones in a remote-first environment Nice-to-have: Familiarity with help desk or CRM tools (Zendesk, HubSpot, Intercom, or similar) Background in hospitality, recruiting, or any high-volume people role Startup experience or comfort with ambiguity What You're NOT Not a customer-success "book of accounts" seat — this is front-line help and onboarding, not farming existing revenue Not a salesperson — you're not closing deals; you're making sure users get unstuck Not a product manager — you'll relay feedback, but you're not making roadmap calls