Remote Dispatch Agent | UK Local Services

We’re looking for energetic, reliable people who are confident on the phone and have the equipment
and workspace needed to work professionally from home.

JOB DETAILS

• Pay: USD $3 per hour (Paid In EGP)

• Location: Remote.

REQUIRED AVAILABILITY

• You must be available on Saturday, Monday and Tuesday.

• Saturday availability is mandatory.

• Coverage hours are 8am–8pm UK time, shared across the team.

• The final rota will be agreed with both agents. Options include overlapping on another day or alternating weekly schedules.

ESSENTIAL REQUIREMENTS

• Fast, stable internet suitable for clear customer calls and uninterrupted work.

• A reliable PC or laptop capable of running calling software, GoHighLevel and activity-monitoring tools smoothly.

• A quiet, distraction-free place to work.

• A noise-cancelling headset.

• All agents must download and use the required activity-monitoring software, such as TeamLogger.

• Reliable attendance and punctuality for every agreed shift.

RESPONSIBILITIES

• Answer customer calls with energy and professionalism, using the correct brand name.

• Collect the customer’s name, mobile number, postcode and details of the problem.

• Contact independent local partner companies to find an available technician.

• Call customers back within 10 minutes to confirm an agreed booking slot.

• Record bookings and assign technicians in GoHighLevel.

• Keep notes and job stages updated until completion.

• Escalate complaints the same day.

• Send invoices to partner companies once jobs are complete.

Partner companies quote for the work, complete it and invoice customers directly. Your role is to coordinate bookings and communication. You must not quote prices, promise arrival times, take customer payments, describe partners as “our plumbers” or “our crews,” or make claims about licensing, insurance or vetting.

EXPERIENCE AND SKILLS

• At least one year of phone, reception, customer service or dispatch experience.

• Clear, fluent spoken English and strong telephone communication skills.

• An energetic, ambitious attitude.

• Strong attention to detail and confidence using a CRM.

• The ability to stay calm and organised under pressure.

• Experience in trades or home services is a plus.