Remote French Customer Service - WFH in Portugal

RESPONSABILITIES: Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information REQUIREMENTS: Native or near native level of French Good level of English (it will be to work in an international company) Highschool Degree Microsoft Office Knowledge Dynamic and Proactive Good communication skills Be based in Portugal Experience with attending customers will be a plus