Remote Healthcare Call Center Representative

Remote Healthcare Call Center Representative Contract-to-Hire | Remote Locations: Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV Work Arrangement: Remote – Local Candidates Only Job Type: 3-Month Contract with Contract-to-Hire Potential Citizenship Requirement: U.S. Citizens Only Schedule Candidates must be available to work any 8-hour shift between 8:00 AM and 8:00 PM , including the standard 11:30 AM – 8:00 PM shift . Local Candidate Requirement – Important Although this is a remote position , candidates must be local to one of the following office locations : Pittsburgh, PA Wilmington, DE Camp Hill, PA Parkersburg, WV Candidates must reside within a 45-minute commute of the applicable office location . Position Overview Sigma Systems Inc. is currently hiring a Remote Healthcare Call Center Representative for a valued healthcare client. This is a remote opportunity for professionals with strong customer service and communication skills. Candidates with experience in healthcare, health insurance, or high-volume call center environments are strongly preferred. The successful candidate will assist members and healthcare providers with questions related to claims, eligibility, benefits, and other healthcare-related inquiries while providing a high level of professionalism and empathy. Key Responsibilities Handle a high volume of inbound healthcare-related calls Assist members and healthcare providers with: Claims status inquiries Eligibility questions Benefit information General healthcare-related inquiries Navigate multiple computer systems and applications simultaneously Utilize Avaya and other call-handling systems as required Provide accurate, professional, and empathetic customer service Document customer interactions accurately and completely Meet established call center performance and quality metrics Follow company policies, procedures, and attendance requirements Participate fully in a camera-on virtual training program Maintain active participation and engagement throughout training and working hours Required Qualifications High school diploma or GED required Minimum of 1 year of customer service experience Strong verbal and written communication skills Strong computer navigation and multitasking abilities Ability to work effectively in a fast-paced, high-volume call center environment Strong attention to detail and problem-solving skills Professional demeanor with excellent attendance and punctuality Comfortable working on camera during training and as required Must have a quiet, professional, and distraction-free home workspace Must have reliable high-speed internet Must be able to work the required schedule, including the 11:30 AM – 8:00 PM shift Must be local to Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV Must reside within a 45-minute commute from the applicable office location Must be a U.S. Citizen Preferred Qualifications Previous healthcare or health insurance call center experience Experience handling member or provider inquiries Previous experience working in a high-volume call center Experience with CRM systems Experience using multiple applications and systems simultaneously Bilingual Spanish/English candidates are strongly encouraged to apply Important Training & Attendance Requirements Attendance and punctuality are critical for this position. Missing more than 3 days during the 6-week training program may result in termination . Candidates must be fully committed to the training schedule and working hours. This is not a flexible position ; consistent availability is required. Candidates must maintain a quiet and professional environment while working. Smoking, vaping, or use of e-cigarettes is not permitted during training or work calls. Child-care or elder-care responsibilities must not interfere with job duties, training, attendance, or scheduled working hours. Bonus & Career Opportunity $250 Training Completion Bonus Eligible candidates may receive a $250 bonus upon successful completion of training and meeting the required attendance and performance criteria. $500 Retention Bonus Eligible candidates may receive a $500 retention bonus after successfully completing the first 6 months . Contract-to-Hire Opportunity This position offers the potential for permanent employment based on individual performance, attendance, and business needs. About Sigma Systems Inc. Sigma Systems Inc. is a trusted staffing partner connecting talented professionals with outstanding career opportunities. We work closely with our clients and candidates to create successful long-term placements. Sigma Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.