Remote Healthcare Support Specialist - Dutch language
Boeva TechPorto, Portugal - remote from continental Portugal| Full-Time | Start Date: 22/10/26
Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.
What You'll Do
As part of our dynamic customer support team, you will:
Provide outstanding customer service in Dutch (C2), with support in English (C1) when required.
Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
Work in close collaboration with your Team Leader to ensure operational excellence.
Work Schedule
Rotative shifts – Monday to Sunday, 7 am - 10 pm
2 days off weekly (rotative, provided 1 month in advance).
Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).
Compensation & Benefits
We value your commitment and reward it generously:
Base Salary: €1,100 gross/month (14 months).
- Meal Allowance: €7.63 net per working day, €167,86/month
Who We're Looking For
Fluency in Dutch (C2) – essential.
Advanced English (C1) – for internal communication and training.
Excellent communication, empathy, and problem-solving skills.
Ability to work in rotative shifts and thrive in a multicultural environment.
Prior experience in customer service or healthcare is a plus, but not required—training is provided!
Why Join Us?
Be part of a project that directly impacts patients' health and well-being.
Thrive in a supportive, international work culture with career growth opportunities.
Enjoy a smooth relocation to sunny Porto with our comprehensive package.
Receive transparent and timely recognition for your performance.
Our Streamlined Recruitment Process
We know your time is valuable—our process is clear, fast, and candidate-focused:
Submit your application
Eligibility check
First interview call
Online assessment
Interview with Recruitment Team
Optional Client Interview
Job Offer
Welcome aboard!