Remote Insurance Verification Call Center

Insurance Analyst I (Healthcare Call Center)

Location: Remote

Schedule: Full-Time

Experience Level: Entry-Level to Mid-Level

About the Role

We are seeking a customer-focused Insurance Analyst I to join our healthcare support team. In this role, you will serve as a key resource for patients, healthcare providers, insurance payers, and pharmacy partners by assisting with insurance verification, prior authorizations, appeals, and financial assistance programs. Your work will help patients gain timely access to critical therapies while delivering an exceptional customer experience.

This is an ideal opportunity for candidates with healthcare customer service, insurance verification, medical claims, pharmacy, or call center experience who are passionate about helping patients navigate complex insurance processes.

Note: Candidates must have access to a secure and private workspace to perform daily job responsibilities.

Key Responsibilities

• Investigate and verify patient medical and prescription insurance benefits.
• Process and monitor prior authorizations and appeals to support medication access.
• Communicate referral and authorization status with patients, healthcare providers, and insurance companies via phone, fax, and electronic systems.
• Assist provider offices throughout the prior authorization and appeal submission process.
• Collaborate with insurance payers, healthcare providers, and internal teams to obtain accurate coverage information.
• Document all interactions and insurance information accurately within company systems.
• Identify and communicate alternative funding and financial assistance opportunities for patients.
• Review benefit verification information for accuracy and determine when additional investigation is needed.
• Escalate complex issues to management when appropriate.
• Maintain compliance with HIPAA, federal and state regulations, and company policies.
• Enter and update patient demographics and insurance information.
• Identify and report potential adverse events in accordance with FDA and company guidelines.
• Meet or exceed quality, productivity, and performance metrics.
• Participate in ongoing training, process improvements, and special projects as assigned.

Qualifications

Required

• 13 years of experience in a healthcare, insurance, reimbursement, pharmacy, or customer service environment.
• Previous experience in a call center, healthcare office, insurance provider, pharmacy, or corporate setting.
• Strong customer service and communication skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Proficiency in Microsoft Office and ability to learn new software systems quickly.
• Strong problem-solving and organizational skills.

Preferred

• Pharmacy call center experience.
• Healthcare call center experience.
• Medical claims processing experience.
• Insurance verification experience.
• Knowledge of commercial and government insurance programs.
• Understanding of prior authorizations, appeals, reimbursement processes, and specialty pharmacy operations.

Top Skills

• Customer Service
• Insurance Verification
• Healthcare Call Center Support
• Medical Claims Processing
• Prior Authorizations
• Pharmacy Operations
• Documentation & Data Entry

What Makes a Strong Candidate?

• Experience navigating medical or pharmacy insurance benefits.
• Ability to handle high-volume inbound and outbound calls professionally.
• Strong attention to detail and accuracy.
• Team-oriented mindset with the ability to work independently.
• Passion for helping patients access necessary healthcare treatments.

If you are looking for an opportunity to make a meaningful impact in healthcare while building your insurance and pharmacy expertise, we encourage you to apply today.

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Dallas, TX.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.